This is a remote position.

Job Highlights:

Contract: Independent Contractor
Schedule: Monday - Friday 8AM - 5PM PST with 1hr unpaid lunch

This position requires strong communication skills, empathy, and a commitment to delivering high-quality care to all callers.

Responsibilities:

Make outbound calls to potential customers to generate leads. Outbound sales experience preferred.

Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in an efficient and professional manner

Provide accurate and detailed information regarding company services, appointments, and general inquiries.

Document pertinent client information, contacts, and issues in the medical record

Schedule appointments for clients based on their needs, availability, and care manager preferences.

Verify patient information, insurance coverage, and eligibility for services during the scheduling process.

Address client concerns, complaints, or issues in a professional and empathetic manner, escalating complex issues to appropriate staff members when necessary.

Collaborate with company staff, including care managers, nurses, and administrative personnel, to coordinate client care and ensure seamless communication

Maintain accurate and up-to-date client records and documentation in the company's electronic health record (EHR) system.

Adhere to all privacy and confidentiality regulations, ensuring the security of client information always.

Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.

Coaches patients in effective management of their chronic health conditions and self care. Assists patient in understanding care plans and instructions.

Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.

Assists clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.

Follows up with both clients and providers regarding health/social services plans.

Facilitates communication and coordinate services between providers and the clients/patients.

Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives.

Performs other reasonably related duties as assigned by the supervisor

Requirements

Must have 3-5 years of experience providing customer support for healthcare accounts

High school diploma or associate degree in business administration or equivalent

Excellent verbal communication skills

Proficient with Microsoft Office Suite or related software

Benefits

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_25916_JOB

Spanish Bilingual Outreach Specialist

BruntWork

Requirements

Benefits

Spanish Bilingual Outreach Specialist

BruntWork