Lead Management & Receptionist

This is a remote position.

Schedule: Monday to Friday, 9:00 AM – 6:00 PM, 1 hour unpaid lunch break | Atlanta (Eastern Time)

Responsibilities:

• Filter and qualify leads generated from automated texting software that reaches 1,000 prospects daily
• Schedule appointments and manage calendar coordination
• Call clients after service completion to gather feedback on the service experience
• Request and facilitate customer reviews following service visits
• Follow up with clients after service visits for satisfaction and relationship maintenance
• Reach out to existing clients who are due for repeat services
• Handle general administrative tasks and client communications
• Manage both phone and email communications with a professional demeanor

Requirements

• Previous experience in customer service or receptionist roles preferred
• Excellent phone communication skills with clear, professional tone of voice
• Strong attention to detail for scheduling and booking accuracy
• Proactive approach to client relationship management
• Trainable and adaptable to new processes and systems
• Reliable internet connection and home office setup for remote work
• Ability to work full-time hours

Scope:

• Full-time remote position working from home
• Initial focus on supporting 3+ daily service jobs with plans for significant scaling
• First virtual assistant hire for the company with potential for team growth
• Direct reporting to the business owner with hands-on training and support
• Role focused on lead qualification and client relations, not sales closing
• Immediate start preferred with urgent hiring timeline

Benefits

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring