Spanish Virtual Assistant - Construction Operations

This is a remote position.

Schedule

• 8:00 AM - 5:00 PM with 1-hour lunch break at noon
  
• Client Timezone: Pacific Time
  

• Create and manage daily schedules for field technicians across multiple job sites
  
• Follow up with clients on project status, appointments, and service requests
  
• Prioritize work orders by determining emergency vs non-emergency situations (plumbing/electrical are priority)
  
• Track and manage invoices, payments, and outstanding balances
  
• Create estimates for work exceeding budget thresholds and send to property owners for approval
  
• Schedule work appointments and coordinate timing with clients and technicians
  
• Handle client inquiries and complaints with professionalism and patience
  
• Serve as communication bridge between English-speaking clients and Spanish-speaking field team
  
• Maintain and update virtual office systems with current project information
  
• Make and receive phone calls for appointment setting and client communication
  
• Process work orders and coordinate appropriate technician assignments based on specialization
  
• Manage email correspondence and administrative documentation
  

Scope:

• Supporting construction and remodeling operations across multiple job sites
  
• Managing client relationships for both occupied and vacant properties
  
• Coordinating between office operations and field technicians
  
• Handling both routine administrative tasks and urgent emergency situations
  
• Working within approval-based budget system for project estimates
  
• Supporting a team of 5 employees with diverse specializations (plumbing, electrical, general construction)
  

Requirements

• Fluent bilingual capabilities in both English and Spanish (written and verbal communication)
  
• Proficiency with Microsoft Teams and general computer applications for seamless operational coordination
  
• Exceptional professional communication skills for managing diverse client interactions and expectations
  
• Proven experience with administrative tasks, office management, and organizational systems
  
• Demonstrated ability to handle challenging or demanding clients with patience, professionalism, and conflict resolution skills
  
• Strong phone communication capabilities for both inbound and outbound call management
  
• Professional typing skills and advanced email management experience
  
• Basic understanding of invoice processing, payment tracking, and financial administrative tasks
  
• Critical thinking abilities to assess task urgency levels and prioritize competing demands effectively
  
• Flexibility and adaptability to work Pacific Time zone hours in a dynamic, fast-paced construction environment
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring