This is a remote position.

Schedule:

Full-time position (40 hours per week) with night shift focus
Monday to Friday from 11 PM to 8 AM with 1 hour unpaid lunch break
Night shift focus with coverage during peak incident windows (4:00 - 6:00 AM Pacific Time)

Client Timezone: Eastern Time (Columbus, Ohio)

Scope:

Primary coverage during peak attack windows (4am-6am Pacific Time)
Independent work with minimal direct supervision during off-hours
Ticket-based communication system with direct reporting to management
Security-sensitive environment requiring adherence to compliance standards
Potential for role expansion as the service grows
Part of a two-person team providing full week coverage with some overlap periods

Responsibilities:

Monitor nightly server alerts and critical system notifications during off-hours coverage
Respond to security incident alerts and attempted attacks on core services
Follow established escalation procedures and flowcharts for different types of alerts and error messages
Forward critical emails and notifications through proper escalation chains when required
Perform content review tasks as needed
Maintain response times that meet insurance and compliance requirements for security incidents
Communicate directly with management regarding system status and incidents
Handle ticket-based support requests and system monitoring tasks

Previous experience in customer support or ticket handling systems
Personal assistant experience with technical aptitude (alternative qualification)
Development background preferred but not required
Ability to work independently during night shift hours
Strong attention to detail for security monitoring
Reliable internet connection and backup connectivity
Ability to follow detailed procedures and flowcharts for incident response
Experience with email systems and escalation procedures

Admin Assistant

BruntWork