Retail Systems Support Specialist – LS Nav/LS Central

Position Overview

We are seeking an experienced and detail-oriented  LS Nav Support Specialist to provide technical and functional support for the client’s LS Nav/LS Central systems. The successful candidate will play a key role in ensuring the smooth operation of POS systems, inventory management modules, and back-office functions across the company’s retail network.

This role is ideal for a proactive problem-solver who understands retail workflows and can respond quickly to system issues, minimising downtime and optimising store performance.

Key Responsibilities

• Provide day-to-day support for LS Nav/LS Central systems, including troubleshooting issues in POS, back-office, and inventory modules.
• Configure and maintain LS Nav functionalities in alignment with operational requirements and promotional campaigns.
• Collaborate with internal teams to ensure seamless integration with Microsoft Dynamics NAV ERP.
• Respond to and resolve support tickets promptly, ensuring minimal disruption to retail operations.
• Prepare, test, and implement system updates, patches, and feature enhancements.
• Train and guide store staff on LS Nav best practices and system features.
• Generate and analyse reports to support decision-making and identify operational improvements.
• Liaise with software vendors for escalated technical issues.

Key Requirements

• Experience: Minimum 2–3 years of hands-on experience with LS Nav or LS Central in a retail environment. LS Retail/Business Central developer experience is also desirable
• Technical Skills:
• Proficiency in LS Nav configuration and troubleshooting.
• Knowledge of Microsoft Dynamics NAV ERP.
• Ability to write and run SQL queries and generate custom reports.
• Understanding of retail POS systems and workflows.
• Soft Skills:
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field preferred (or equivalent practical experience).

Independent Contractor Perks

• Permanent work-from-home
• Immediate hiring