Customer Liaison Officer
BruntWork
Hybrid
Remote
Full Time
This is a remote position.
Job Highlights
Contract: Independent Contractor
Schedule: The original plan would be to start at 9am-5pm Monday to Friday (Sydney Time), however this could change to later shifts or weekend shifts. We would need the agents to be flexible to future possibilities and needs. Our company operates on 9am-5:06pm with a 30min unpaid break which means 7.6 paid hours per day. Initially we will be looking for up to 4 agents to start.
- Full-time
- Australian business hours
Client Timezone: Australian Eastern Standard Time (AEST)
Client Overview
Join a dynamic and growing kitchen manufacturing company that creates beautiful, custom kitchens for customers across Australia. This established organization operates multiple successful kitchen brands and specializes in complex, high-quality kitchen manufacturing with a focus on exceptional customer experience. The company values thorough training, professional development, and treats remote team members as integral parts of their organization. You’ll be working with a team that understands the importance of getting every detail right in what is often one of the most important home improvement projects for their customers.
Job Description
As a Customer Service Representative, you’ll be the vital connection between customers and the production team, expertly guiding complex kitchen projects from initial order through final delivery. This role offers the opportunity to develop deep expertise in sophisticated manufacturing processes while building meaningful relationships with customers during their kitchen transformation journey. You’ll master a multi-stage project management system, ensuring every detail is perfect before moving to the next phase. This position is ideal for someone who enjoys problem-solving, attention to detail, and making a real difference in customers’ lives through exceptional service.
Responsibilities
- Guide customers through their entire kitchen project journey from order to delivery
- Review and vet project files to ensure all required information is complete and accurate
- Proactively reach out to customers and internal teams to gather missing project details
- Expertly manage jobs through multiple manufacturing stages, ensuring proper progression
- Verify customer appliance specifications and collect detailed model numbers for seamless integration
- Coordinate project timing with customers regarding building works and construction schedules
- Conduct thorough stage-specific checks before advancing projects to the next manufacturing phase
- Maintain detailed documentation and records throughout the entire customer journey
- Handle professional phone-based customer interactions with expertise and care
Requirements
- Excellent English communication skills suitable for Australian customers
- Strong organizational abilities to manage multiple complex projects simultaneously
- Customer service experience with phone-based interactions preferred
- Detail-oriented mindset with ability to learn technical manufacturing processes
- Problem-solving skills to resolve project challenges efficiently
- Patience and commitment for comprehensive training program (several weeks)
- Ability to work Australian business hours in a remote environment
- Enthusiasm for learning about kitchen manufacturing and home improvement industry
Benefits
Independent Contractor Perks:- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_26311_JOB
Customer Liaison Officer
Hybrid
Remote
Full Time
August 19, 2025