Property Management Assistant (ZR_26348_JOB)

This is a remote position.

Schedule:

• 32 hours per week
  
• Monday to Thursday, 8:00 AM - 4:00 PM
  
• Including a 30-minute paid break
  
• Client Timezone: Central European Time (CET)
  

Client Overview

Join a dynamic and growing short-term rental company that operates an impressive portfolio of properties across multiple European countries. This innovative hospitality business specializes in providing exceptional guest experiences through premium short-term rental accommodations, with a primary focus in Norway and expanding operations in Spain. The company prides itself on maintaining high operational standards while delivering outstanding customer service to guests from around the world. You’ll be part of a forward-thinking team that values efficiency, guest satisfaction, and continuous growth in the competitive short-term rental market.

Job Description

This is an exciting opportunity to become an integral part of a thriving European short-term rental business where you’ll play a crucial role in ensuring seamless daily operations and exceptional guest experiences. As a Property Management Assistant, you’ll be at the heart of the business, managing multiple aspects of property operations from guest communications to platform management. This diverse role offers the perfect blend of customer service, administrative excellence, and property management expertise, making it ideal for someone who thrives in a dynamic environment with varied daily responsibilities. You’ll have the opportunity to work with cutting-edge hospitality platforms while contributing directly to the company’s continued success and expansion.

Responsibilities

• Manage and optimize property listings across major booking platforms including Airbnb and Booking.com
  
• Provide exceptional customer support to guests through multiple channels including WhatsApp, email, and phone communicationsHandle complex resolution center cases and actively pursue solutions through platform resolution systems
  
• Execute comprehensive administrative tasks including data entry, research, and operational support
  
• Coordinate various property management activities across the diverse portfolio of short-term rental properties
  
• Deliver outstanding phone-based customer assistance to ensure guest satisfaction throughout their stay
  
• Support specialized administrative projects that extend beyond typical property management scope
  
• Maintain seamless communication and collaboration through Slack and other business platforms
  

Requirements

• Fluent English communication skills
  
• Proven experience working with Airbnb or Booking.com platforms
  
• Demonstrated background in property management, specifically within short-term rental operations
  
• Strong customer support experience with confidence in phone-based guest interactions
  
• Solid administrative assistant experience with attention to detail
  
• Excellent written and verbal communication skills for professional guest interactions
  
• Ability to work independently while maintaining high standards of service delivery
  
  

Independent Contractor Perks

• Permanent work-from-home
  
• Immediate hiring