Short-Term Rental Property Management Assistant

This is a remote position.

Schedule

• 40 hours a week
  

• Wednesday–Sunday, 9:00 AM–6:00 PM MST
  

• 1-hour unpaid break daily (8 working hours per day)
  

We’re seeking a Property Management Assistant to help manage a growing portfolio of short-term rental properties across multiple states. This fully remote role is ideal for someone with strong hospitality or property management experience, excellent communication skills, and a proactive mindset. You’ll play a key role in ensuring consistent 5-star guest experiences through thoughtful coordination, problem-solving, and attention to detail.

Responsibilities:

• Serve as the primary contact for guest communication
  

• Coordinate housekeeping and vendor scheduling
  

• Manage maintenance requests and repairs
  

• Monitor and replenish property inventory
  

• Assist with insurance claims and documentation
  

• Respond to urgent guest issues professionally
  

• Create and optimize property listings across platforms
  

• Adjust pricing and availability
  

• Follow existing SOPs and help formalize them into playbooks
  

• Participate in virtual training and job shadowing sessions
  

• Maintain accurate records
  

• Provide coverage across Mountain and Pacific time zones
  

Requirements

• Proven experience in short-term rental management or hospitality (AirBnBs)
  

• Must have a background in customer service or guest support

• Strong written and verbal communication skills
  

• Proficiency with Hospitable, Turno, Airbnb, VRBO, and Booking.com
  

• Tech-savvy and detail-oriented
  

• Ability to work independently and exercise sound judgment
  

• Professional demeanor when handling complaints
  

• Flexible availability, including weekends and holidays
  

• Reliable internet and phone presence
  

• Positive, can-do attitude with a passion for hospitality
  

• Commitment to delivering consistent 5-star guest experiences
  

• Ability to translate training into clear, actionable documentation
  

Work Environment

• Quiet, professional home office setup (non-shared space)
  

• Reliable high-speed internet, computer, and phone
  

• Free from distractions and background noise
  

• With HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job