Compliance & Bookings Support (BIOS)

• This is a remote position.
• Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
• Job Type: Full-time

Responsibilities:

• Ensure 100% compliance with school and regulatory requirements by managing and submitting all necessary documentation on time.
• Maintain accurate and up-to-date records across all digital platforms and compliance systems.
• Support seamless scheduling and booking processes to guarantee smooth execution of coaching sessions.
• Provide responsive and professional support to coaches, clients, and team members.
• Contribute to process improvement by identifying opportunities to streamline compliance and booking workflows.
• Compliance Management: Oversee submission, renewal, and verification of all compliance documents and clearances for coaches.
• Document Control: Maintain digital filing systems, ensuring accurate and secure storage of all records.
• Coach & Client Coordination: Support rostering, booking entries, and communication between coaches and clients.

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Scope:

• System Updates: Maintain internal systems (EMS, Personnel Manager, Coach Portal) with up-to-date coach and client information.
• Administrative Support: Assist with certificates, risk assessments, thank-you letters, packing lists, and other ad hoc admin needs.

Process Improvement: Identify ways to enhance efficiency in compliance tracking and booking workflows.​

Requirements

• Proven experience in administration, compliance coordination, or bookings support (experience in education, sports, or training sectors is a plus).
• Strong organizational and time management skills with the ability to handle multiple priorities and deadlines.
• High attention to detail and accuracy when handling documents, records, and compliance requirements.
• Proficiency with digital tools such as Google Drive, spreadsheets, Canva, CRM systems, or booking platforms.
• Excellent communication and stakeholder management skills, both written and verbal.
• Ability to work independently with a proactive mindset while thriving in a collaborative team environment.
• Familiarity with compliance processes (e.g., WWCC checks, clearances, and document verification) preferred.

Benefits

Independent Contractor Perks

• Permanent work from home

• Immediate Hiring

• Steady Freelance Job