Customer Service Manager.CoE Pakistan - CXC - CSU.Client Experience and Conduct Group-PAKCOE

• Understand client expectations & deliver finest  service delivery. 
• Ensure end-to-end solution to the satisfaction of Corporate client.
• Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client’s day to day account & transactional related issue and queries with teh agreed SLA while maintaining highest quality standards 
• Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
• Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.

Ensuring SLAs are met and Highest quality standards are ensured 

Client satisfaction 

Close Rapport with Business & relevant stakeholders 

Team player 

• Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
• Ability to analyze root of problems  and ability to track problem resolution 
• University graduate preferable with prior experience of min 5 years in Cash , Payments  and operations is a must 
• Additional 3 years of experience in Corporate Customer service / client facing role 
• Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
• CRM knowledge 
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