Customer Service Manager.CoE Pakistan - CXC - CSU.Client Experience and Conduct Group-PAKCOE

Understand client expectations & deliver finest  service delivery. 

Ensure end-to-end solution to the satisfaction of Corporate client.

Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client’s day to day account & transactional related issue and queries with teh agreed SLA while maintaining highest quality standards 

Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.

Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.

Ensuring SLAs are met and Highest quality standards are ensured 

Client Satisfaction

Close Rapport with Business & relevant stakeholders 

Team Player

• Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.
• Ability to analyze root of problems  and ability to track problem resolution 
• University graduate preferable with prior experience of min 5 years in Cash , Payments  and operations is a must 
• Additional 3 years of experience in Corporate Customer service / client facing role 
• Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
• CRM knowledge