Customer Experience Rep (1-year contract)

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Customer Experience Rep (1-year contract)

Do you enjoy solving real-world problems and helping people? If you have a can-do attitude and want to be part of a supportive, high-energy team, join us as a Customer Experience Representative for the Malaysian market. We're looking for individuals who are ready to grow, deliver meaningful solutions, and can start immediately.

 

This role is based at Uptown 5 Damansara, and reports to the Customer Experience Manager. Be part of a diverse and dynamic team that values collaboration, fun, and service excellence.

 

Job Responsibilities

Be the First Line of Support to Help Customers Move Forward: Provide timely and thoughtful assistance to customers by resolving inquiries and issues with empathy and professionalism. Demonstrate your problem-solving skills to customers with real-time updates, shipment bookings and logistics queries, ensuring every interaction is clear, accurate, and helpful.

 

Drive Service Excellence and Customer Satisfaction: Anticipate potential problems and continuously look for ways to improve enhance the overall customer experience in every contact point.

 

Staying Compliant, Adhering to Standards and Deliver What's Next: Document and practice FedEx's Cultural Values throughout every interaction with customers, and immerse yourself in additional duties as assigned by your manager for your career development needs.

Skills Required

• Strong spoken and written English

• Strong problem-solving skills

• Accuracy and attention to detail

• Interpersonal skills

• A solution-oriented & customer experience excellence mindset

 

Requirements

• Diploma/Degree graduates with at least 1 year of work experience in customer service and interaction. Fresh graduates are also encouraged to apply!

• Those with SPM/secondary education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply.

• Able to commit to a 1-year contract with FedEx, with possibility of conversion to a permanent role based on performance standards.

• Comfortable working on a 44-hour work week between normal working office hours. Further details of how the daily working hours look like will be shared during your interview.

• Must be able to start immediately.

 

Compensation Package

Earn an annual compensation starting from RM40,000 with a lucrative end-of-contract bonus

Outpatient and Specialist Coverage

 

To maximize your chances of getting shortlisted with us, we would appreciate if you could indicate your expected basic salary and notice period in your CV during your application!

Job Posting End Date:

2025-09-30