Customer Service Executive - Sales - NCV Finance Other OEM - Motor Finance - Sales - Mumbai Andheri - Corporate Centre - CSE

Key Objective of the Job:

Timely recovery of dues, maintaining customer relationships, monitoring accounts, and ensuring compliance with legal and company policies to meet collection targets and mitigate financial risks.Top of FormBottom of Form

 

Key Deliverables:

a)Collection Activity

• Achieve assigned collection targets for SLCV&PV (in the 0-3 range)

 

b)Customer Management

• Ensure that the daily visit and the customer target is met
• Ensuring regular contact with existing clients to maintain company's presence 

 

c)Adherence to the Process

• Should adhere to the laid down processes
• Accept Challenges
• Should be able to work under challenging environment 

 

d)Document management

• Ensure all collection documents are submitted correctly and on-time

 

Education Qualification: 

12th Pass/ Graduate

Specialized job competencies:

Functional Competencies

• 1) Communication Skill 
• 2) Negotiation Skill
• 3) Market/Industry Knowledge
• 4) Knowledge of Collections (Policy, Procedures & Scheme)

Behavioral Competencies

• Execution Excellence
• Customer Centricity
• Fostering Synergy

Hiring Parameters:

• Should have patience
• Should be comfortable in moving in fields
• Prefer local candidate
• Should have two wheeler license