Technology Operations Specialist - IT Solutions

TITLE

Technology Operations Specialist

JOB SUMMARY

The  Technology Operations  Specialist  is responsible  for  specialized  daily  operational  
support within  IT  Solutions,  including  assisting  with  budget  management,  financial  
projections  and reporting, assisting with spending analysis, and identifying opportunities for 
cost savings. The position will assist in the development and implementation of departmental 
procedures, goals, objectives,  strategies  and  systems,  and  oversee  contracts,  software  
licensing,  and  vendor relationships.  As  a  member  of    IT  Solutions  team,  the  Technology  
Operations  Specialist  is expected to uphold the division’s mission to “empower an agile, digital 
university and elevate technology as a strategic institutional asset” and contribute positively to 
a collaborative, human- centered, innovative, accountable, transparent, and inclusive culture 
within ITS.

ORGANIZATIONAL RELATIONSHIPS
Reports to:      Senior Technology Operations Specialist

Supervises:     No supervisory responsibilities.

ESSENTIAL DUTIES - May include, but not limited to the following:

Business Operations (90%)
•     Performs  highly  responsible  and  confidential  operational  duties  and  non-standardized 
work requiring critical thinking and independent action.
•     Assists  with ITS  budget  process and  annual  budget  development,  assist  with monthly 
summary reports and financial projections, and assist with spending analysis and identify 
opportunities for cost savings. Provides support and subject matter expertise to help ITS 
leadership understand and fully utilize their budgetary resources and responsibilities.
•     Supports  and/or  facilitates  divisional  operational  processes  to  ensure  compliance  
with federal, state and university rules and regulations.
•     Assists with planning and coordination of IT Solutions events.

•     Facilitates participation in, and/or assists with IT communications, studies, reports, and 
presentations; performs data-mining activities and creates charts, graphs and analysis to support 
grant proposals, annual reports and surveys, and other CIO and ITS initiatives.
•     Interprets policies, procedures, and federal/state laws to assist in the daily operations of 
ITS.
•     Provides holistic administrative support for the CIO and directors within ITS, anticipating 
their needs and proactively providing support/solutions.
•     Assists with technology initiatives and projects as needed.

ADDITIONAL DUTIES

Participation & Support (10%)

•     Maintains  awareness  of  current  practices  and  future  trends  in  vendor  and  contract 
management,  budget  management,  and  general  business  operations,  processes,  and best 
practices.
•     Represents  IT  Solutions  and  participates  in  the  campus  community  by  serving  on 
working groups, project teams, and university committees.
•     Performs other duties as requested.

EDUCATION

Bachelor’s degree required. Job-related experience may substitute for the required education on a 
year-for-year basis.

EXPERIENCE

Three  years  of  relevant  business  operations  experience,  preferably  in  an  IT  environment. 
Additional job-related education may substitute for the required experience on a year-for-year 
basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is  
an  essential  function  of  this  position. Work  is  performed  under  general  supervision  and 
performance  is  based  on  the  effective  completion  of  assignments  and  results  obtained.  
The performance  evaluation  is  conducted  through  the  performance  evaluation  system  and  in 
accordance with the University Policies & Procedures.  All employees share the responsibility of 
maintaining information security and privacy requirements within the university by adhering to 
Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

•     Ability to maintain the security and integrity of the infrastructure.
•     Ability to organize work effectively, conceptualize and prioritize objectives and exercise 
independent   judgment  based   on   an   understanding   of   organizational   policies   and 
activities.
•     Strong written and oral communication skills (including ability to present ideas in user- 
friendly, business-friendly and technical language) and interpersonal skills with a focus on 
rapport-building, listening and questioning skills.
•     Proven  analytical  and  problem-solving  abilities,  including  ability  to  anticipate,  
identify, and solve critical problems.
•     Ability to pay strict attention to detail and manage multiple deadlines.
•     Ability to build effective relationships and strong commitment to working collegially and 
collaboratively with constituents at all levels in a diverse and distributed environment.
•     Ability  to  use  a  personal  computer  and  other  office  equipment,  including  related 
university software and email.

Additional/Desirable Skills & Abilities

•     Experience   with   budgeting,   budget   forecasting,   financial   reporting,   and   
financial software.
•     Advanced experience with Excel, Google Sheets or similar, including charts, graphs, and pivot 
tables, and in creating and maintaining complex spreadsheets and reports.
•     Experience with project and event management.
•     Experience in a higher education setting.
•     Familiarity with Texas Administrative Code (TAC 202).

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that  
must  be  met  by  an  employee  to  successfully  perform  the  essential  duties  of  this  job. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the 
essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, 
intimidation, harassment, including sexual harassment. Work is normally performed in a typical 
interior work environment.

SAFETY

TWU  promotes   a  safe  working   environment.  Employees  are  responsible   for  completing 
assigned   tasks   safely   and   efficiently,   and   supervisors   are   responsible   for   
creating   and maintaining  a  safe  work  environment.  Employees  must  report  any  unsafe  work 
conditions  or practices,  as  well  as  any  near-miss  incidents,  to  their  supervisor  and  
Risk  Management. Supervisors  and  employees  should  ensure  that  injury/accident  reports  are  
submitted  to  the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee  
and  is  subject  to  change  by  the  employer  as  the  needs  of  the  employer  and 
requirements of the job change.

Texas Woman’s University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate. 

Texas Woman’s University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, ethnic origin, age, veteran’s status, or against qualified disabled persons. 

All positions at Texas Woman’s University are deemed security sensitive requiring background checks. 

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government.  For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov. 

TWU is the nation’s largest university system focused on women and a federally recognized Hispanic-Serving Institution. TWU is situated approximately 30 miles north of the Dallas-Fort Worth Metroplex and is home to approximately 16,433 graduate and undergraduate students across three campuses; Denton, Dallas, and Houston respectively. This diverse academic student community is guided by faculty committed to excellence in teaching, scholarship, and service. TWU is ranked among the nation’s top ethnically diverse institutions according to U.S. News & World Report (2022).
Additional information about the University is available at http://www.twu.edu