Senior Client Onboarding Manager

We are Rydoo! A global fintech scale-up revolutionizing spend management to make it the easiest part of your day.that makes spend management the easiest part of your day.

Spend management has been too complicated for too long. Rydoo’s app, backed with OCR technology, helps our clients save time and money with just a few clicks & photos.

We’re building a new generation of spend management software with a product-first approach that truly empowers our users.

RYDOO IN A SNAPSHOT

• Ambitious international team (150+ Rydoo’ers and growing)
• 33 nationalities speaking over 15 languages
• 6 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.4 employer score on Glassdoor

The Role
We are seeking a dynamic and results-driven professional to join our Onboarding team. As a Senior Onboarding Manager you will play a crucial role in the first value we bring to our customers, translating their needs into Rydoo and creating value early in the customer journey.

Key Responsibilities

• Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
• Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
• Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
• Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
• Collaborate with sales, product and other teams in CSM to ensure an optimal customer journey for our clients. Set the tone for a long lasting relationship with our clients.

• Practicalities:
• You'll be reporting to the Head of Onboarding, who is based in Belgium
• You'll be part of the CSM team
• Location: Atlanta, GA

Requirements

• Customer Focus: Demonstrated ability to solve complex business challenges while prioritizing the customer experience.
• Technical Affinity: A strong understanding of cloud-based applications and the ability to translate technical concepts into practical solutions.
• Communication: Fluent spoken and written command of English. Proficiency in Spanish and/or Portugese is a significant plus.
• Results-Driven: A proactive, goal-oriented mindset with a “whatever-it-takes” attitude.
• Team Player: Compassionate, selfless, and committed to contributing to a collaborative team environment.
• Prior experience: 2+ years experience in onboarding, customer success or relationship management is highly desirable.

Benefits

Next to our amazing team, informal & international company culture, and our mission to become the #1 spend management tool worldwide, we offer some great perks:

• Competitive compensation package
• Health Insurance
• 401K Plan
• Travel Insurance
• Equipment:
• Company phone will be provided
• Phone subscription: The employee can choose a provider and expense it, Rydoo covers up to $150 / month
• Company laptop will be provided
• Learning & Development Budget: 1,000 USD per year
• 28 vacation days per year
• A diverse, global team with 33+ nationalities
• Fantastic onboarding program for all new Rydoo’ers

Check us out

LinkedIn: https://www.linkedin.com/company/rydoo

Glassdoor: http://bit.ly/2UujjWJ

Instagram: https://www.instagram.com/rydoo/

YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18jWHt_A

Join Rydoo and leave your mark on the future of Spend Management – Ready to join?