ABOUT US As above

To lead team responsible for Service claims adjudicaiton to deliver Quality,Timely adjudication of different service claim types
To plan and excute Claims audits to ensure adherance of MFTBC warranty policy and guidelines
To up-keep claims governance requirements
Keep phase with emerging trends in claim adjudication and Governanace
Leading team of young engineers to set productivity, Efficiency
Continuously explore new ways to optimise cost of repairs
Preparing daily / weekly / monthly Manageent reports
Conducting DWMs/ reviews with Dealers/ Management for performance status / prpgress
Setting Goals, supporting , Review / provide feed back to team to drive high performance
Keeping team high tranined for new products, skills and motivated to team work and meeting organisational aspirations.

Passionate, Knowledgeable , Experienced Professional from CV / Car services Industry
DME/DAE with min 8 years of experience in Customer / Afrersales/ Service claims/Retail services
(or) Engg Graduate in Mechanical/Autmotive/Mechatronics with min 5 year of CV/Car CS experience
BI, PPT, Excel, AI applications Sklls to churn data to meaningful / new findings to improve performance / enforce adherance Governance requirements
Open to challenge status quo and find new.innovative ways to improve way of operations/optimise cost
Plan, organising and executing skills to Medium/long term strategies

Divisional Manager - Service claims Operations & Audits

Daimler Truck