The Learning and Performance Partner is crucial for business success, developing and implementing effective Learning and Knowledge Management strategies for Global Operations Full Time Employees. This role involves collaborating with Global Operations (GO) Learning and Knowledge Management Leads and Scaled Ops (SO) Line Of Business teams to pinpoint performance gaps within Global Operations employees team's. They are responsible for designing and developing targeted learning solutions, facilitating strategic learning interventions at all levels, and measuring their impact.

Key responsibilities include conducting Performance Needs Analysis (PNA) and Rapid Workflow Analysis (RWA) to inform learning and performance support solution development. This role also involves architecting production workflow performance support, facilitating business-critical learning interventions, and leading large-scale projects. The partner ensures learning programs align with business objectives and deliver meaningful results. Cross-functional collaboration, understanding partner needs, and adopting AI technologies are essential for continuously improving the efficiency and quality of learning and performance support solutionsLearning and Performance Partner, Global Operations Responsibilities

Partner with Global Operations Learning and Knowledge Management Leads and Scaled Operations Line Of Business teams to develop and maintain comprehensive Learning and Knowledge Management strategies for Global Response Operations and GO Full Time Employees
Conduct Performance Needs Analysis (PNA) using the Six Boxes approach to provide data-informed recommendations to the business
Perform Rapid Workflow Analysis (RWA) to design appropriate learning and performance support architectures
Rapidly design, develop, and facilitate Minimum Viable Product (MVP) learning and performance support solutions
Architect production workflow onboarding curriculums based on insights from PNA and RWA
Lead large-scale projects, managing FTEs, Contractors, and Vendors involved in designing and developing learning and performance support content
Collaborate with Subject Matter Experts (SMEs) to discover and analyze learning content and data
Design assessment blueprints and develop assessments to effectively measure the success of learning programs and performance support solutions

Minimum Qualifications

5+ years of experience in learning and development within an operations organization
Proven experience in Trust and Safety
Understanding of adult learning principles, performance consulting, instructional design, and knowledge management
Experience in designing and developing reusable content objects using AI
Demonstrated leadership, communication, and collaboration skills, with the skill to influence and collaborate with several stakeholders

Preferred Qualifications

Performance Thinking Practitioner certification
Five Moments of Need Certification

About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.