Shift Lead

Description

Position Summary:

Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the Management; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies

Position Responsibilities

Provides customer service leadership/direction, in conjunction with the Management, for entire store and team of

employees working in that location

•  Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service 
•  Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the Management. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction 
•  Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs 
•  Ensures customer service is a priority by scheduling staff consistent with customer activity
  o Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement 
•  Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards 
•  Works in tandem with the Management to ensure Management/leadership is available to customers and employees at all times 
• Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided 
•  Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training and disciplining as needed 
•  Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable 
•  Promotes an environment focused on customer service, satisfaction and store cleanliness 
•  Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity 
• Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
•  Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals 
• Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement 
•  Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products 
•  Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs 
•  Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions 
•  Ensures promotional signage and displays are properly updated per guidelines 
• Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels 
•  Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities 
•  Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees • Ensures that employees are properly trained to order merchandise and products 
•  Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed • Follows and complies with all health and sanitation procedures and adheres to safe work practices 
•  Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion 
•  Completes other duties as assigned by Management 

Requirements

Education Requirements:

• High School Diploma or GED 

Experience Requirements:

• Previous supervisory experience preferred 
• Retail experience a plus 
• Completion of required training program 

Skill Requirements:

• Basic Computer Skills 

• Good understanding of SAP functions and navigation 

• Excellent communication skills and the ability to research and resolve issues 

• Good understanding of intra-department functions, store operations and corporate business plans 

• Good understanding of profit and loss statements and financial overview of the store 

• Knowledge of retail business management practices 

• Knowledge of all types of store transactions and related programs 

• Knowledge of ways to handle customer and employee injuries, incidents and accidents 

• Ability to perform repeated bending, kneeling, twisting and overhead reaching 

• Ability to stand for an entire shift 

• Ability to frequently lift between 5 to 20 pounds 

• Ability to occasionally lift up to 50 pounds 

Additional Requirements:

• Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods 

• Must have a valid Driver’s License from the state in which Manager resides 

• Must maintain automotive liability insurance during course of employment 

• Must use personal vehicle to conduct area pricing surveys