Seller Customer Service - Team Lead

Job Responsibilities
Responsabilities:

1.Listen to local sellers' demands, quickly identify issues, and refer to service processes and standards through instant messaging, etc. to solve problems accurately and assign responsibilities;
2.Take proactive measures to handle and follow up on local sellers' abnormal orders, ensuring the team achieves work objectives;
3.Analyze the needs of local sellers, identify business process issues and areas for improvement, propose optimization suggestions, and drive improvement initiatives.
Job Requirements
Qualifications:

1.Bachelor's degree or above. High school graduates must have at least 1 year of experience in logistics or customer service;
2.Strong comprehension and service abilities;
3.Good teamwork and collaboration skills; SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.