Implementation Engineer

We are looking for our next colleague within our Global Implementation team. The Implementation Engineer will support our BriefCam product line by being responsible for system deployments, technical onboarding, and managing complex technical projects, including stabilization for end-user customers. 

If you have a proven track record of successfully working with both the engineering and customer-facing sides of the company, can execute end-to-end implementation projects, understand customers' problems and find innovative solutions to help solve them, and believe in technology at its finest, then this is the place for you!

The ideal candidate must reside in the Pacific time zone. Relocation assistance is not provided. 

When joining Milestone, you can expect to be part of a company with an impressive growth history and an embracing, second-to-none People-First Culture.

Main Responsibilities:

• Lead and execute end-to-end implementation projects, including planning, scoping, installation, deployment, basic technical training, and implementation.
• Collaborate with customers to fully understand their requirements and provide tailored solutions.
• Effectively manage and communicate project tasks and commitments with customers, partners, and system integrators.
• Work with end customers to resolve broader technical challenges beyond individual support tickets.
• Deliver upgrade projects and ensure smooth transitions.
• Provide technical resolutions at a Tier-2 engineer level of expertise.
• Manage customer expectations, ensuring implementations stay within scope and timeline.
• Interface with internal teams (Sales, Customer Success, R&D, and Product Management) to ensure customer satisfaction.
• Proactively identify risks, manage scope changes, and develop contingency plans.
• Diagnose and troubleshoot technical issues, including system configuration, hardware, and network settings.
• Communicate with customers through various channels (onsite, phone, email, or chat) until issues are resolved.

Requirements:

• At least three years of proven experience as a Deployment Engineer, Technical Support Engineer, or similar role."  
• Hands-on experience with Windows, Linux, and macOS environments.
• Experience with PostgreSQL and MongoDB databases.
• Experience with SQL scripting and PowerShell.
• Strong knowledge of hardware, software, networking, and troubleshooting.
• Demonstrated ability to explain technical concepts to both technical and non-technical users.
• Excellent written and verbal communication skills in English (mandatory).
• Experience managing customer deployment projects.
• Experience with cloud providers (Azure, GCP, AWS) is advantageous.
• High Availability (HA) configuration or architecture experience is a plus.
• Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
• Experience in security and customer insights markets, specifically in Video Management Software (VMS), is advantageous.

Why Milestone?

Milestone offers great benefits and a great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly effect change in our Organization.

The annual OTE for this position ranges from$105k to $120k. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone's total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel free to talk to our Talent Partner about our compensation philosophy.

Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.

Contact and application

Please apply at our website: www.milestonesys.com

If you have any questions, you are very welcome to contact Kristi Mark, Sr. Talent Acquisition Partner at KMAR@milestone.us

We are excited to receive your application.