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Position Summary

The Workplace Manager is responsible for overseeing all workplace operations at Stripe’s Bengaluru office. This role leads a small on-site team, manages all soft services, ensures compliance with JLL and local regulations, and delivers an exceptional workplace experience. The position requires close collaboration with the landlord for all technical services and with Stripe’s Workplace Manager for cafeteria operations and other soft services. The Workplace Manager also has full accountability for vendor management—covering sourcing, contracting, onboarding, compliance, and performance evaluation.

Direct Reports

Workplace Facility Coordinator – Transportation
Receptionist / Mailroom Associate
Facility Coordinator – Soft Services

Key Responsibilities

Leadership & Team Management

Lead and develop the on-site workplace team, setting clear objectives and providing ongoing coaching and feedback.
Allocate tasks, monitor performance, and foster a culture of service excellence.

Soft Services & Workplace Experience

Oversee all soft services, including cleaning, pest control, waste management, pantry operations, reception, concierge, and mailroom services.
Ensure smooth day-to-day operations with minimal disruption to business activities.
Conduct regular inspections to maintain workplace presentation, cleanliness, and service standards.

Vendor & Contract Management

Fully responsible for the vendor management lifecycle: sourcing, contract preparation and execution, budgeting, invoicing, and payment approvals.
Oversee vendor onboarding and training, ensuring adherence to operational and service standards.
Conduct performance reviews based on defined KPIs.
Ensure 100% compliance of all vendors with JLL guidelines and local regulations through the CAAPS system.

Stakeholder & Landlord Relations

Build strong relationships with the building’s landlord/management team to coordinate all technical services and resolve issues promptly.
Collaborate closely with Stripe’s Workplace Manager for cafeteria operations, ensuring service quality and compliance.

Events & Engagement

Oversee planning and delivery of workplace events, including employee engagement activities, wellness programs, and corporate functions.
Partner with internal teams to promote a positive workplace culture.

Budget & Compliance

Manage site budgets, track expenses, and identify cost optimization opportunities.
Ensure compliance with all applicable health, safety, and environmental regulations.
Maintain accurate documentation for audits and reporting.

Projects & Continuous Improvement

Support workplace projects such as space planning, furniture reconfigurations, and small refurbishments.
Identify and implement improvements to enhance workplace efficiency and employee satisfaction.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.