Multi Outlet Supervisor (FT) (HORSESHOE TUNICA)

Job Summary:

Supervise front of house operations for shift/outlet in Guy Fieri creating a differentiated service experience and ensuring optimum performance of all. 

DIRECTLY SUPERVISES:   Food Server, Bus Person, Food Runner, Bartender, Cashier/Host

Key Job Functions:

• Establishes and implements sequence of service to ensure consistent high-quality service standards are maintained. 
• Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions with the Room Chef. 
• Monitors appearance of all foods and communicates deviations from standard to culinary leadership.
• Oversees all follow-up work to ensure non-recurrence of cashiering errors; works closely with Accounting and Audit to ensure compliance with established procedures.
• Provides the highest level of customer service, managing and resolving in person and phone guest service issues, in an efficient and courteous manner.
• Creates and supports a Family Style service culture for guests and Team Members.
• Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours.   
• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis.  Makes changes if necessary to achieve end result.
• Supervisory accountability for all Team Members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Ensures regulatory, internal controls and policy and procedure compliance. 
• Maintains bar inventory and orders product according to set par level sheets. 
• Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe). 
• Acts as a role model to other Team Members and always presents oneself as a credit to Company and encourages others to do the same.
• Ensures regulatory, internal controls and policy and procedure compliance. 
• Performs all other related and compatible duties as assigned. 

Education And/Or Experience:

• Preferred: Bachelor’s Degree in Hotel or Restaurant Mgmt. 
• Work requires two years of restaurant/food service, prefer one-year supervisory experience.

Qualifications:

• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to learn and understand Budget & P&L Statements.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 40 lbs and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Work Environment:

• Must be able to work in a fast-paced environment, multiple tasks to be handled under time constraint.
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
• Must be able to work in areas containing secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required. 

Horseshoe Casino is the premier casino of the Mid-South.  Horseshoe has been #1 since day one.  We know what gamblers want.  The casino boast over 1300 slot and video poker machines and largest table games area in the South.  We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge.  Make a bet on your favorite team in The Book.  We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.  Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.