Executive Casino Host

ESSENTIAL JOB FUNCTIONS: 

• Identifies new and current premium slot and table players, with a focus on developing relationships with them.  

• Responsible for complete data entry of player information, contacts, letters, phone calls into players tracking system.  

• Increases market share and company profitability in accordance with all gaming regulations.  

• Develops and promotes special events with target areas as directed.  

• Makes reservations for hosted guests as appropriate.  

• Represents management at special events and promotions.  

• Greeting and hosting guests, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout.      

• Tracks guests’ visits, arranges transportation and accommodations, and provides complimentary services according to established guidelines.      

• Keeps informed of competitive promotional methods.  

• Required to plan and coordinate multiple VIP hosted events per quarter. 

 

 EDUCATION and/or EXPERIENCE:    

• Three to five years’ experience in casino/hotel, customer service, host, or other account management experience preferred. 

• College degree or equivalent experience preferred but not required. 

• Ability to think independently in making decisions to maximize customer service experience and program profitability. 

• Ability to effectively manage time and perform multiple tasks simultaneously. 

• Excellent interpersonal, communication, problem-solving, and analytical skills required. 

• Must have excellent customer service skills. 

• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. 

• Excellent networking abilities. 

• Must present a well-groomed professional appearance. 

 

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:  

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers throughout the entire shift.  

• Must be able to stand and walk for extended periods. 

•  Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.  

• Must be able to respond calmly and handle many customers’ demands in a fast-paced environment.  

• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.  

• Must be able to lift and carry up to 25 pounds.  

• Responds to visual and aural cues.  

• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten-key, embosser, printer, and bar encoder.  

• Must be able to tolerate areas containing secondhand smoke. 

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments). I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.