Service Performance Manager

Description

Curtis Lane Holdings, LLC is hiring for a Service Performance Manager. We operate 9 (nine) Bobcat dealerships in North Carolina, Virginia, and Delaware. We need your education, experience and skills to complete our team! There is always room for growth and opportunity within our expanding company and we need you!

We provide our employees with the following tools and resources to be successful:

• Health insurance
• Dental insurance
• Flexible benefit plan
• Company Paid Basic life and Short Term Disability
• Supplemental Life/AD&D and Long Term Disability
• Holidays
• Paid Time Off (PTO)
• 401(k) plan
• Employee Discounts
• Uniform Allowance
• Boot Allowance

Some travel required. Company vehicle is provided.

Responsibilities:

• Effectively manages team members, including technicians and service managers, to ensure team objectives and sales goals are being carried out
• Liaison with Bobcat and coordinate team functions to attain goals
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Sets up and maintains service team, including managing service team members and evaluating team efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Requirements

• Knowledge of Bobcat equipment and service requirements
• High School diploma or general education degree (GED). College degree preferred.
• Proficient in Microsoft applications including Word, Excel, Outlook and PowerPoint.
• Ability to complete Bobcat required training as needed
• Valid driver license with clean driving record