Description

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.

ARCXIS is majority owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.

General Overview of Position:

The Sales Support Coordinator (SSC)

Support to Central Division sales team

The SSC position requires high organizational skills and meticulous in details. Since the SSC can work directly with clients, trade partners and internal Arcxis staff, this role is expected to always remain professional during correspondence. The position requires a high level of customer service and exceptional communication and organizational skills.

Essential Functions of the Job:

Writing proposals
Coordinating pricing for proposals based on current calculators
Send project Kick-off emails
At the direction of the Executive Vice President / Sales Managers –
Will be responsible for confirming the delivery and receipt of all documents throughout the proposal and contracting process as well as deliverables relevant to the contract throughout the life of the projects
Working with all Arcxis departments, the SSC will coordinate the project kick off, deliverable timelines and client expectations.
The SSC will always keep the clients informed and up to date on contract deliverables across Arcxis, throughout the life of the project
Sales Support
The SSC is responsible for assisting Sales Managers (where assigned) on writing proposals, receiving, and validating contracts for each proposal sent out to clients
The SSC is responsible for taking over the administration for projects after the Sales Manager has closed the contract
It is critical that SSC manages client expectations and escalates where there is a discrepancy in expectations.
The SSC is responsible for gathering essential data for the Operations teams to move forward with their scopes of work. This is called the Project Kick-Off process.
The SSC reaches out to clients / architects as needed or directed by others within Arcxis to obtain all information needed to complete a task - this includes plans, plan revisions, client directions outside of builder standards
The SSC gathers essential data points from the client and disseminates it to the various Operations teams specified in the proposal / contract

Reports to: East Regional Director of Sales

Requirements

Education, Experience, and Desired Qualifications:

Relevant Sales Support Experience
Advanced Computer Literacy
Strong analytical, organizational, and time management skills
Excellent team working, motivational, interpersonal, communication, and customer service skills
An understanding of sales principles and customer service practices

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

** ARCXIS rates are contingent on skill set, experience, and geographical location of the position.