AHCCCS

Arizona Health Care Cost Containment System
Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility.

AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry.

Come join our dynamic and dedicated team.

Business Analyst - Claims & Encounters Processing

Information Services Division (ISD)

Job Location:

Address: 150 N. 18th Ave, Phoenix, AZ 85007

Posting Details:

Must Reside in the State of Arizona.

Salary: $50,000 - $60,000

Grade: 24

FLSA Status - Exempt

Closing Date: Open Until Filled

This position may offer the ability to work remotely, within Arizona, based upon the agency’s business needs and continual meeting of expected performance measures.

Job Summary:

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do To Contribute to Agency Success :

The Information Services Division (ISD) is looking for a highly motivated individual to join our team as a Business Analyst. The position will provide analysis of confidential information that will provide written systems analysis and design for tasks that are technical in nature and in full scope of the System Service Request (SSR). The business analyst is responsible for maintaining a direct working relationship with staff, both internal and external to ISD, and is required to develop an understanding of the assigned Business System to an extent that solid business input can be provided to assist in developmental design and issue resolution.

Major duties and responsibilities include but are not limited to:
• Translates requirements into business, functional, and use case documents for relatively small to medium IT projects.
• Coordinate and provide project oversight of multiple projects with varying degrees of complexity for new system development and updates to existing systems.
• Act as primary liaison between ISD department and multiple business units.
• Gathers and documents business requirements for projects of varying sizes and complexity.
• Provides functional expertise to developers during the design and construction phases of projects.
• Maintains business systems standards by applying project management methods, tools, and processes as standard practice.
• Ensure all work in the division is performed in accordance with documented and approved policies, procedures and best practices.
• Attend and participate in project and non-project (classes, seminars, training, demonstrations) related meetings.
• Supports the organization's key business processes and applications and recommends business process redesign where applicable. Provide input for process improvement to documented ISD policies and procedures.
• Provide input into the support of ISD policies and procedures.

Knowledge, Skills & Abilities (KSAs):

Knowledge:
• Methodologies and techniques for systems analysis and design, business process modeling, requirements, gathering, quality assurance, and software development
• Problem solving techniques
• Research techniques
• Business area procedures, policies, and practices
• Working knowledge of Microsoft WORD, Excel, PowerPoint, SharePoint

Skills:
• Complete Software Development Life Cycle, analysis, requirements, design, testing and implementation
• Application of Agency and SDLC Standards
• Developing and executing project work plans
• Strong verbal and written communications
• Development of detailed business requirements and documentation skills
• Creating project documentation effectively
• Clear and properly written and verbal communications
• Excellent interpersonal communication skills

Abilities:
• Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
• Demonstrated ability to effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity
• Responds promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; fosters relationships
• Demonstrated ability to work closely with business and other diversely talented technologists with a high degree of accuracy and detail
• Interface with users and all stakeholders to determine their evolving needs
• Works with minimal guidance; regularly participates in reviews of assigned and completed tasks
• Work well independently and in a team environment
• Work in a remote setting

Qualifications:

Minimum:
• Bachelor’s Degree and/or 10 years of experience in business analysis or equivalent.

Preferred:
• Experience with broad-based IT systems, Claims and/or Encounters processing systems, Medicaid and/or Medicare experience. PMI certification, Scrum Master a plus.

Pre-Employment Requirements:

• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

Among the many benefits of a career with the State of Arizona, there are:
• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Lifetime Pension Benefit Program
• Administered through the Arizona State Retirement System (ASRS)
• Defined benefit plan that provides for life-long income upon retirement.
• Required participation for Long-Term Disability (LTD) and ASRS Retirement plan.
• Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period).

Deferred Retirement Compensation Program
• Voluntary participation.
• Program administered through Nationwide.
• Tax-deferred retirement investments through payroll deductions.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.