Account Operations Coordinator

Account Management

• Coordinate RFQ/tender processes and execute elements of the regional business plan.
• Build and deepen client relationships; map decision-making structures to align internal resources.
• Prepare agendas, materials, and follow-up for quarterly business reviews and executive meetings.
• Update Vision CRM with meeting notes, action items, feedback, and performance summaries.
• Monitor account KPIs and yields; draft and deliver concise account development reports.

Operations Management

• Support implementation of new services with origin/destination teams; escalate execution gaps.
• Serve as liaison between clients, carriers, and global offices to resolve shipment issues.
• Maintain performance dashboards; track critical milestones and immediately flag exceptions.
• Monitor billing accuracy, assist with collections on past-due invoices, and reconcile discrepancies.

Skills & Abilities

• Exceptional communication skills, with the ability to build rapport and trust across diverse cultures and time zones.
• Strong analytical mindset; comfortable developing dashboards and interpreting operational data.
• Problem-solver mindset; thrives under pressure and maintains composure when resolving complex logistics challenges.
• Collaborative spirit; adept at influencing stakeholders and driving cross-departmental initiatives.
• Customer-centric attitude; committed to delivering white-glove service and anticipating client needs.
• Continuous improvement focus; always seeking ways to enhance processes, technology adoption, and team performance.

Education & Direct Work Experience

• Bachelor’s degree in Supply Chain, Business Administration, Logistics, or related field.
• 3+ years of experience in logistics operations, client success, or account management, preferably in a freight-forwarding environment.
• Familiarity with shipment tracking systems, carrier management, and international trade documentation.
• Proficiency in data reporting tools (Excel, BI platforms) and CRM software.