FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

As part of the Identity and Access Management (IAM) team at First Citizens Bank, the Cyber Security Engineer will be responsible for supporting, analyzing, configuring, and maintaining Privileged Access Management (PAM) solution. This person should possess strong analytical and technical problem-solving skills as well as experience in the different phases of the system life cycle, to support multiple projects, development of SOP's and day-to-day functional administration and support for PAM. The engineer should have in-depth experience in management of passwords/credentials (such as default accounts, service accounts, keys, etc.) in PAM solutions.

Job Details

Position Title: Information Security Engineer II - IAM Operations

Career Level: P2

Job Category: Sr. Associate

Role Type: Hybrid

Job Location: Bangalore

About the Team:

The IAM PAM Operations team is a community of dedicated professionals committed to safeguarding our organization’s information security. Our values - inclusivity, transparency, and excellence – drive everything we do. We strive to ensure our users have the appropriate levels of access. Join us and make a meaningful impact on our Privileged Access Management posture.

Impact

The IAM PAM Operations team is a community of dedicated professionals committed to safeguarding our organization's information security. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on our Privileged Access Management Team.

Key Deliverables

The IAM PAM Operations engineer performs a wide variety of evaluation, maintenance, installation, and training tasks to ensure the security tools meet the company’s control requirements and objectives. The IAM PAM Operations engineer also provides information, and recommendations regarding infrastructure configurations and installations.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

Support the deployment and integration of privileged account security solutions.
Ability to discuss technical concepts and interdependencies with customers.
Experience gathering high level functional and operational requirements.
Experience developing and managing multiple system designs concurrently.
Provide operation and maintenance of existing PAM solutions.
Develop design documentation, standard operating procedures (SOP’s) and implementation/deployment plans for privileged account security solutions and identity governance solutions.
Provide after-hours and on-call production support when required.
Develop diagrams and documentation to support infrastructure configuration changes.
Provide security tool enhancements and performance tuning to increase capability to support new requirements.
Plan, test, and deploy firmware, software upgrades, and security fixes.

Technical/Business Skills:

Experience supporting PAM solutions (CyberArk, HashiCorp, Delinea, etc.) in enterprise environment.
Ability to proficiently utilize SailPoint identity management system a plus.
Proficiency with MS Visio, PowerPoint, Word, and Excel
Background in information security systems with specific knowledge around access control
Background in role-based access control for privileged access
Hands-on Windows 2019 or later Server administration experience
Hands-on Active Directory and LDAP query experience
Hands-on PowerShell/Python or similar scripting experience
Functional understanding of TCP/IP networks and firewalls
Functional understanding of the following protocols: TCP, UDP, DNS, NetBIOS, HTTP, HTTPS, SMTP, SNMP, SSH, SSL
Basic UNIX/Linux system administration experience

Relationships & Collaboration

Reports to: Senior Manager Information Security

Partners: Senior leaders and cross- functional teams.

Leads: Daily IAM PAM Standups.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.