Lead Software Engineer - API Infrastructure

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

• Be at the Core of API Infrastructure: Take charge of ensuring the stability and scalability of the Apigee platform that powers secure and seamless digital experiences.
• Drive Innovation in API Management: Lead efforts to patch vulnerabilities, perform platform upgrades, and deliver always-on support for critical enterprise systems.

Job Details

• Position Title:  Lead Software Engineer
• Career Level:  P3
• Job Category: Manager
• Role Type: Hybrid
• Job Location: Bangalore  

About The Team:

Join a high-impact platform team responsible for the backbone of enterprise API infrastructure. We work across business and technology units to ensure 24x7 uptime, security, and innovation for all API-related services powered by Google APIGEE. You’ll be part of a team that thrives on solving complex problems in a collaborative and high-responsibility environment.

Impact (Job Summary/Why this Role Matters)

This role ensures uninterrupted operations of a mission-critical API management platform. You will lead initiatives around vulnerability remediation, platform upgrades, incident response, and performance tuning — ensuring APIs are secure, scalable, and always available for business applications.

Your work directly contributes to delivering resilient digital banking services and ensuring compliance with the latest security standards.

Key Deliverables (Duties and Responsibilities)

• Lead 24x7 support for the Apigee platform including proactive monitoring and incident resolution.
• Own and execute the Apigee upgrade lifecycle including planning, testing, and deployment.
• Analyze and resolve platform vulnerabilities and security alerts in coordination with security teams.
• Drive automation of routine tasks for deployment, monitoring, and logging.
• Collaborate with developers, infrastructure, and cloud teams for integrated platform operations.
• Maintain detailed documentation for configurations, processes, and incident response runbooks.
• Performance tuning of complex data pipelines and SQL queries.
• Performs impact analysis of proposed changes on existing architecture, capabilities, system priorities, and technology solutions.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

• Incident and Problem Management.
• Platform Monitoring and Observability.
• Root Cause Analysis and Reporting.
• Agile/ITIL-based Support Models.
• Cross-functional Collaboration.

Technical/Business Skills:

• Expertise in Apigee Edge (Private and/or Hybrid Cloud) administration and operations.
• Strong experience with platform upgrades, certificate rotations, and patching.
• Hands-on experience in DevOps/CI-CD tools (Jenkins, GitHub, Ansible, etc.).
• Strong knowledge of API protocols (REST, OAuth, JWT, mTLS).
• Familiarity with Linux administration, shell scripting, and Kubernetes is preferred.
• Understanding of vulnerability assessment tools and secure SDLC practices.
• Excellent troubleshooting, communication, and incident response skills.
• Prior experience in supporting critical platforms with 24x7 coverage and SLAs.

Relationships & Collaboration

• Reports to: Associate Director of Software Engineering
• Partners: POD team members and cross-functional teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.