Job Summary

Reporting into the Global Security organization, the Global Cloud Security Engineer will be responsible for the architecture and engineering aspects of cloud security tools in collaboration with the global and regional technology, legal, sales, and operations teams to ensure client systems comply with applicable security policies, regulations, and industry standards. This will include, but is not limited to, the contribution of a Security Engineering Roadmap that will continue to evolve and drive state-of-the-art technical security solutions across the enterprise. The position will require collaboration with Information Technology, Internal Audit, Security, and other internal functional groups to ensure that the execution elements of Global Security meet the needs of the Foundever Group, the regional leadership, and its clients.

Primary Job Responsibilities

Demonstrated understanding of current and emerging cloud security technologies and can clearly articulate the business benefit to the organization. This includes, but is not limited to: AWS, GCP, Azure, Entra, ZTNA, PAM, Cloud DLP, Vulnerability Management, Data discovery, compliance, etc.
Knowledge of network technologies, architecture, and security
Project management skills to organize, drive, and execute initiatives
Demonstrated ability to drive security conversations based upon factual data
Demonstrated experience working in a complex global environment and being a security change agent to drive improved security controls and operations
Partner with multiple platform and application owners to review and approve solutions and develop best practices and standards that can be leveraged company-wide
Work closely with the managers and the global director of Security Engineering on the development of functional goals and objectives
Be seen as a functional leader and resource within the company, and a security technical lead
Support other areas on global security around investigations, risk assessments, and new projects as required
Support the approval process for requirements from internal and external clients
Provides input in the development of operating and capital budgets

Skills and Qualifications

Four-year computer science, engineering, business degree or related degree, and/or equivalent field experience
Fluent in English, a second language would be an advantage
Minimum of 1-3 years of increasingly diverse or complex experience in the field of Technology or Cyber Security within a global environment
Excellent communication, analytical, and writing skills with the ability to participate in and lead team-based projects
Prior call center experience is highly advantageous given the specialized security environment that will be managed
Experience working in an ITIL environment
Must work well in a dynamic team that is geographically dispersed
Ingenuity, creativity, motivation, and a self-starter attitude are required
People management skills and proven experience leading diverse teams both on and offshore
Provides input in the development of operating and capital budgets
Special Certifications: CISSP, CISM, CEH (Preferred, not mandatory)

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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