Guest Service Associate - Housekeeping

Job Description

Join our team as a Guest Service Associate - Housekeeping at our prestigious hotel in Visakhapatnam, India! We're looking for a detail-oriented and customer-focused individual to ensure our guests have a comfortable and memorable stay.

• Attend daily briefings and complete assigned tasks efficiently
• Clean and maintain guest rooms and public areas according to our high standards
• Replenish guest supplies and promptly attend to guest requests
• Report any damage or malfunctions in hotel rooms or areas to the supervisor
• Maintain cleaning equipment in proper condition
• Keep accurate records of room status and daily productivity
• Handle lost and found items according to hotel procedures
• Address guest complaints tactfully and report incidents to the supervisor
• Remain vigilant and report any unusual activities in guest rooms or public areas
• Perform valet services as needed, such as delivering linens or processing laundry orders
• Collaborate with team members to ensure seamless guest experiences

Qualifications

• Strong attention to detail and commitment to cleanliness standards
• Excellent customer service skills with a friendly and professional demeanor
• Effective time management and organizational abilities
• Good communication skills in English; knowledge of additional languages is a plus
• Problem-solving skills to address guest concerns efficiently
• Physical stamina to perform cleaning tasks throughout the shift
• Knowledge of cleaning products and procedures
• Flexibility to work various shifts, including weekends and holidays
• Ability to work both independently and as part of a team
• Previous experience in housekeeping or hospitality is advantageous but not required for entry-level positions
• Ability to work in a fast-paced environment
• Basic computer skills for record-keeping