Host (Part-Time) - Soho House Portland

 

The role…

At Soho House a Part-Time Host (20-29.9 hours/week) is one of the first points of contacts for members, guests, and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operations. The Host has acute organizational and people skills which promotes a positive experience from the moment anyone arrives, up until their departure. Responsibilities also entail providing excellent service to all guests, members, and staff via friendliness, professional, and organizational efficiency.

A successful Host may be responsible for training other reception team members on processes and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and that tables are ready for the reservation’s arrival.

Main Duties

• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation, amenity availability/pricing, and calls for restaurant, roof reservations, general inquiries, deliveries, and messages for members and from employees; among other inquiries in full and with complete detail.
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution.
• Punctuating all calls and interactions with friendliness, accuracy, and discretion.
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly.
• Build relationships with members and guests, and communicate any red flags and positive feedback to management to assess.
• Influence a fun and positive atmosphere by being approachable and professional.
• Performs other duties as assigned by supervisor/manager.

Required Skills/Qualifications

• Minimum of 3+ years’ experience in a similar role.
• Must have OpenTable and MICROS experience.
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities.
• Solutions-oriented problem solving skills, and can bring conflict resolution to any anticipated or current matter.
• Detail oriented, articulate, and have the ability to multi-task in a high-volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends, and holidays (as needed).

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for up to 8 hours.
• Fast paced movements occasionally required to work from one part of the club to another.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full- Time Employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.