Process Associate- German Proficiency

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :
Job Summary:

The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues.

Key Responsibilities:

Provide Level 1 support for tools/applications and coordinate with stakeholders until closure.

• Obtain and evaluate all relevant data to manage complaints and inquiries effectively.

• Monitor and dispatch incidents/tickets to the appropriate technical solution group.

• Efficiently resolve complaints to completion, ensuring customer satisfaction.

• Complete call notes and reports as required and update them in the CRM.

• Create reports using MS Office tools (Excel, PowerPoint).

• Record details of comments, inquiries, complaints, and actions taken.

• Handle administration, communication, and coordination with internal departments.

• Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Computer Technology, or a related field.

• 12–24 months of experience in handling tickets and supporting tools/applications.

• Exposure to ITIL concepts and understanding of incident management.

• Good working knowledge of MS Office tools:

  • MS Excel – Advanced

  • MS PowerPoint – Advanced

• Multi-lingual ability is required (German, English and Hindi).

Qualifications

Educational qualification:

• Bachelor's Degree in any field.

Experience :

12-24 months

Mandatory/requires Skills :
Exposure to ITIL concepts and understanding of incident management.

German Proficiency