Business Operations Associate

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Provides administrative and operational support to operations and service delivery teams.
• Assists in the preparation and processing of service agreements, contracts, and proposals.
• Coordinates with internal departments (finance, HR, IT, legal) to ensure smooth onboarding and service transitions for new clients.
• Manages and updates client information, service requests, and documentation in Salesforce.
• Tracks service performance metrics and generate regular reports for management review.
• Acts as the first point of contact for client queries related to contracts, billing, and service delivery timelines.
• Supports the operations/ sales team in lead tracking, pipeline management, and follow-up activities.
• Assists in the development and implementation of operational processes to improve service efficiency.
• Coordinates internal resources for client meetings, service reviews, and project updates.
• Monitors service-level agreements (SLAs) and ensure compliance with contractual obligations.

Qualifications

• Bachelor’s degree in business administration, Operations Management, or a related field.
• 2+ years of experience in operations, sales support, or a similar role within a shared services environment.
• Proficiency in CRM (e.g., Salesforce,) and ERP systems.
• Strong organizational skills and attention to detail.
• Excellent communication and relationship management skills.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.