Company Description

Empower Australia’s Payments Future with Cuscal 
Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.

At Cuscal, we’ve been at the forefront of payments innovation for 59 years [update yearly], enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries - and we’re not stopping now.

Job Description

We are looking for an Agile Coach to join our Product team, to coach and mentor agile teams through transformational change, drive engagement and deliver on key business objectives.

This role is responsible for leading the adoption and embedding of Agile ways of working across Cuscal, with a particular focus on standardising practices across the Product Division where they are beneficial to delivery outcomes. This is a highly visible role, with responsibilities sitting across four key areas:

1) Agile Strategy & Transformation

Drive enterprise-wide adoption of Agile principles and practices.
Develop and maintain a long-term roadmap for Agile transformation.

2) Coaching & Enablement

Coach ELT, SLT, Product Managers, Product Owners, Scrum Masters, and Agile teams.
Create tailored coaching plans aligned with team maturity and business goals.
Demonstrate Agile values and behaviors consistently to influence culture and practice.
Establish structured feedback mechanisms to refine coaching and Agile practices.

3) Training & Knowledge Sharing

Design and deliver foundational and advanced Agile training programs.
Establish and lead role-based guilds to foster learning and continuous improvement.
Maintain and enhance Agile resources such as the Agile Playbook and Coaching Guild.

4) Reporting and Insights

Establish clear metrics to measure Agile adoption, team maturity and delivery performance
Conduct assessments to benchmark and track Agile maturity across teams.
Identify, collect, and report on Agile practice metrics to assess adoption, maturity, and impact.

Qualifications

What’s in it for you?

When you join Cuscal, you become part of something bigger. You will work with a close-knit team with fantastic opportunities to learn and grow in your career. You’ll be working for a values-based organisation that supports development, internal career moves and flexible working.

What can you bring?

Proven experience within the agile coaching space with preferable expertise in software development projects.
Hands on people management experience and a proven track record of coaching and mentoring agile teams, Product Owners, and Scrum Masters.
Proven ability to facilitate meetings and workshops with teams and stakeholders at all levels
Recognised Agile Coaching Certification (Scrum Alliance, Scrum.org, etc.)
Scrum Master Certification (Scrum Alliance, Scrum.org, etc.)
Demonstrated experience working with a variety of Agile frameworks

Additional Information

What’s it like to work here?

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves. You’ll innovate alongside skilled, smart, connected teams. And you’ll build an impressive, fulfilling career that continues to grow.

Join us and reimagine the future

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you. Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.