Customer relationship specialist

Company Description

Heard of us? 

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  We support our customers with a range of products and services to meet their needs.   

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

The role of a Customer relationship specialist is really important to us. You will be responsible for assisting and retaining current, Radius fuel card customers and looking to provide solutions for their needs.

Your responsibilities day to day will be… 

• Making a high number of outbound telephone calls, looking to retain and service our customers.  
• Maintaining a positive relationship between Radius and our customers  
• Answer questions about products or Radius as business 
• Drive retention, taking on feedback and putting it in to practice. 
• Offering services based on customer requirements.
• Checking up on the accounts you have retained and drive volume performance.

Qualifications

• Experience in a customer retention role (Preferable)
• Excellent listening and problem-solving skills with a customer-centric approach
• Strong verbal and written communication abilities
• Driven approach to meet and exceed expectations of customers. 
• Resilience and ability to remain calm under pressure
• Quick learner with adaptability to changing processes and technologies
• Basic understanding of Microsoft office programmes e.g. Excel 

Additional Information

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers. 
• Fantastic opportunities for ongoing development and progression
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.   A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• Set, daytime working hours - No evenings, weekends or bank holidays.
• 25 holiday days per year, plus bank holidays

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential.  

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.