Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

NOTE: For this role, based on the level and job location, the salary range is $64,000 - $80,000.

The role

We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to lending and associated products.

What you’ll do:

Conduct thorough investigations to confirm fraud determinations and file required reports (UARs) as appropriate
Review referred potential Account Takeover cases, actioning accounts appropriately
Review member identity and income documents
Research and gather information, contacting third parties such as employers and financial institutions to clarify applicant statements as necessary
Exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
Build and maintain thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
Respond promptly, ensuring compliance with regulations with respect to timeframes
Protect the institution from fraud-related losses
Ensure compliance with departmental standards and processes
Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
Provides internal support to less complex fraud-related work avenues to enhance production and accommodate work volumes toward enhanced customer satisfaction
Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls

What you’ll need:

1-2+ years of relevant lending fraud review experience is required
Knowledge of multiple pre and post-fund lending work processes: UTVI approvals, SLA follow ups, Waivers, Fraud Packet, Write - offs, Agency and Regulator Complaints and requests from business partners
Knowledge of multiple lending products is preferred: Personal Loan, Student Loan Refi, In-School Loan, Personal Line of Credit, Mortgage and Credit Card
Experience reviewing identity and income documentation
Must be able to establish peer relationships and communicate effectively with cross-functional and external partners
Strong, detailed focused writing skills
Excellent time management, organizational and negotiation skills
Ability to quickly adjust to a fast-paced environment
Proficiency in Google Workspace: Google Sheets, Docs, Slides etc.
Understanding of bank operations, industry trends & best practices, and federal and state banking regulations
Strong knowledge of Standard Operational Procedures and process-oriented approach
Excellent critical thinking and problem-solving skills to make independent sound judgemental decisions that are well supported by research
Accepts responsibility, ownership, and accountability for work results
Finds a high-volume, dynamic, and team-focused environment engaging

Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Fraud Investigator (Lending)

SoFi