Solution Engineer

100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy.**We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure.You’ll be joining a specialized team at 100ms focused on healthcare automation using AI.We have built world-record scale live video infrastructure powering billions of live video minutes in a day.We are a remote-first global team with engineers who've built video infrastructure at Facebook and Hotstar.

Technical capabilities required

• Must have knowledge of API and working with postman
• Must have knowledge in debugging basic code eg java and javascript
• Should have working knowledge on how SDK works and with writing technical documentation.
• Good to have knowledge on creating dashboard on amplitude and grafana
• Should have good testing and debugging skills

What Would You Do :

• Assist customers as needed with setting up and navigating programs or software associated with a product or service.
• Establish clear retention goals and process milestones for the client and employees to work toward.
• Experience working in seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience.
• Assist in creating training courses and educational materials for other members of the department.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Who Should Apply :

• 2 - 4 years of experience in customer service or customer success position strongly preferred.
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills required, as they relate for the use of the product to service to be solid
• Accountability and personal organization are essential.
• Experience in managing a diverse group and training each according to company standards.
• Ability to establish milestones and keep all team members on task.
• Experience analyzing and optimizing the existing processes in the Customer Success department.
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

Why 100ms

• You'll be part of a small team at a fast-growing engineering-first startup -You'll work with engineers across the globe with experience in video at places like Facebook and Hotstar -You can grow as a team leader - freedom to set your own goals -You'll work on problems at the cutting-edge of real-time video communication technology at massive scale