Senior Retention Specialist

Job Title:Senior Retention Specialist – Reactivation Strategy (Gaming / RMG)Location:Hyderabad / Bangalore (India-based only)
Role Overview:We are looking for a sharp, impact-oriented Senior Business Analyst to lead Reactivation Strategy for our real-money gaming platform. This person will own the full lifecycle - from player churn diagnosis to designing and measuring campaign impact - with the goal of driving repeatable, scalable reactivation and retention of lapsed players, especially high-value cohorts.This is a high-ownership role that sits at the intersection of analytics, product, growth, CRM, and marketing, with a strong experimentation charter.
Key ResponsibilitiesStrategy & AnalyticsOwn KPIs like daily reactivations, reactivation to purchase rate, average daily revenue post-reactivation, D1/D7/D15 retention, and ARPU uplift across monetary segments.Build and maintain cohort-wise reactivation models, churn diagnostics, and predictive retention scoring.Monitor overall retention/reactivation targets for specific games, budget utilization vs return and plan necessary course correction wherever requiredTranslate insights into strategic hypotheses for recovery, win-back, and nurturing of players.Use behavior data (e.g. win/loss ratio, wager/purchase ratio, redeems, bonus usage) to identify micro-moments and journey drop-offs.Segmentation & PersonalizationSet up dynamic offers, milestone based rewards, and experience rules using in-app gameplay.Create real-time user segments based on inactivity length, LTV, bonus sensitivity, and purchase history.Plan journey-level automations (e.g., 48h, 72h, 120h nudge plans) to be executed via tools like CleverTap and Plotline, with clear logic, segmentation, and timing mapped for CRM execution teams.Measurement & ReportingTrack impact of every campaign on reactivation funnel: Reach → Reactivation → Gameplay → Repeat Retention.Build automated dashboards and campaign ROI trackers through tools like MicroStrategy, Excel, SQL.Share insights with senior leadership and recommend scale/iteration plans based on pilot outcomes.
What You Bring:3–5 years of experience in business analytics, with at least 1–2 years in retention/reactivation/growth analytics.Proficiency in SQL, spreadsheet modeling, and at least one of: Python/R/Tableau/PowerBI.Hands-on knowledge of CRM/Marketing Automation tools like CleverTap, MoEngage, WebEngage, etc.Experience working in a high-paced B2C environment — gaming, fintech, e-comm, or consumer tech preferred.Strong storytelling: ability to turn data into clear hypotheses, actions, and communication briefs.Exposure to A/B testing, bonus cost modeling, and ROI-backed growth campaigns.Bonus: Familiarity with gaming mechanics like bonus buckets, play pass, and game economy constraints.
Why Join Us:Influence core revenue by bringing back high-value users at scale.Own a well-funded experimentation charter with active support from Product, CRM, and Analytics.Work in a culture that values rapid tests, data-led iteration, and cross-functional alignment.Shape the future of one of the country’s leading real-money gaming platforms.