Tech Center Technology Consultant

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Tech Center Consultant is responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet a customer’s business needs. Build and maintain effective customer relationships to ensure satisfaction. Provide the deepest level of product- and technology-specific expertise to support deal pursuits.

Job specifics/responsibilities:

Provide expert answers to highly complex technical questions about HPE’s product portfolio, particularly those where information is scarce or hard to locate.
Analyze complex technical information and communicate it effectively to diverse audiences.
Engage in technical discussions with requestors and customers, demonstrating clear understanding.
Acquire, maintain, and grow technical knowledge of HPE technologies and solutions, deepening expertise within your specialization.
Understand customer business requirements from a technical perspective and use expertise to propose and configure solutions that help achieve their goals.
Participate in complex architecture, design, and sizing activities by identifying site-specific parameters and constraints affecting the technical solution.
Deliver output within defined SLAs and ensure proper tracking in the ticketing system.
Professionally manage customer expectations and address concerns effectively.
Demonstrate technical competence in communications with customers and partners.
Proactively learn about new products, features, and available resources.
Take on additional responsibilities as you grow into the role (e.g., product lead, coordinator, or other support functions within and outside the team).
Share knowledge and experience with peers.
Train and coach new colleagues.
Carry out administrative activities related to mentioned content of work

Key deliverables/accountabilities:

Provide technical presales support — from general compatibility checks to in-depth technology consultancy — to HPE Sales and Presales teams, as well as top-selling partners and distributors.
Create Hybrid IT solutions using HPE configuration tools.
Deliver services via email with a strong customer-oriented approach.

Education and professional experience required:

Bachelor’s degree in engineering or a related technical field, or equivalent IT background.
Strong ability to analyze complex technical information and communicate effectively to diverse audiences.
1–3 years of experience in the technology industry with a focus on technical selling.
Fluent in written and verbal English.

Personal skills and qualities:

Strong analytical skills with the ability to identify and solve problems.
Solid technical expertise in assigned area of specialization.
Effective written and verbal communication skills.
Basic project management capabilities.
Good business and financial acumen.
Knowledge of consultative selling techniques, including active listening, framing, whiteboarding, and storytelling.

Technical skills:

Good knowledge of O365, public AI tools, and basic Windows/Linux administration.
Basic understanding of social media, blogging, and related information-sharing technologies.
Industry certifications based on knowledge or experience are an advantage.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

TCP_01

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.