Home-Based Sales Support Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services - Home Based Sales Support Coordinator will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.  

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.  

Ideal Candidates will be

• Effective communication skills with a problem-solving attitude   

• Possesses strong multi-tasking and prioritization skill sets 

• Work well with others and be a team player 

• Is very intuitive with computers and is comfortable learning various software 

• Accurate with detailed information 

Role Details 

• Industry: Promotions 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA) 

• Written and spoken English skill: Very Proficient 

• Salary Range: 27,500

Job Responsibilities 

• Effectively prioritizing multiple projects with varying levels of urgency and timelines in a high-volume, interrupt-driven environment
• Providing prompt, clear and concise direction to vendors via email and phone
• Understanding in-depth order lifecycle and logistics, including production timelines, profit margins and freight costs
• Managing project specifics which may incorporate complex documentation, detailed design direction, and logistical details in order to ensure all projects are delivered on time and have met or exceeded client expectations
• Proactive and resourceful problem solving through thorough understanding of processes and utilization of available resources
• Representing sales teams in supplier meetings, seeking out account and project-relevant merchandise and learning about product case studies
• Providing exceptional service as the liaison between internal departments and external vendors
• Generating quotes from pre-selected vendors
• Resolving invoicing and billing issues as needed
• Other duties as assigned

Additional Job Requirements 

• Education: College degree in Marketing, Communications, and Business Administration, or any related field. 

• Experience: 1-3 years of Sales, Customer, Marketing, or direct promo sales experience. 

• Customer orientation and ability to adapt/respond to diverse types of characters. 

• Experience working with inbound and outbound calls, customer retention, and inside sales preferred. 

• Proven ability to provide outstanding client service. 

Software that will be used 

• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook) 

• Proficient with Google suite (Google sheets, Gmail etc.) 

About DCX 

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!  

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.  

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.  

We look forward to receiving your application and getting to know you better! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!