Process Automation Analyst

Job Description

Position Title: Process Automation Analyst

Position reporting to: Reporting Analytics Manager

Department: ASM/Customer Service

Primary Location: Costa Rica (Remote)

Classification: Salary

Position Summary

The Process Automation Analyst is responsible for the assessment and refinement of process automation initiatives, as well as supporting the development team and stakeholders through the different stages of the Project Life Cycle. This includes gathering and documenting requirements related to the different processes and removing project roadblocks while working within a Scrum framework.

Key Responsibilities

• Manage Automation Projects through the full RPA development lifecycle and ensure adhere to development and documentation requirements.

• Analyze and translate business requirements for initiatives that are expected to return significant business value into an optimal automation solution, with minimal supervision.

• Support the execution of new automation initiatives and review existing automation solutions to incorporate changes and optimize their performance.

• Work in close collaboration with the Subject Matter Experts and Process Owners to boost process efficiency and support change management throughout the automation life cycle using the Agile methodology.

• Help drive adoption of Scrum framework and facilitate Scrum ceremonies.

• Support the RPA development team, ensuring delivery and monitoring according to development goals and operational SLAs.

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

Skills and Capabilities

Essential

• Undergraduate degree (or equivalent) in Business Administration, Project Management, Statistics, Computer Science, or another quantitative/business field.

• At least 1 year of relevant work experience with demonstrated expertise in process design and using information to analyze business performance, identify opportunities and solve problems.

• Knowledgeable with Microsoft Office applications (Excel, PowerPoint, Word, Outlook.)

• Strong analytical, problem solving and creative skills with an ability to exercise sound judgment and make timely supportable decisions.

• High motivation, strong organizational skills, ability to work independently in a dynamic environment.

• Teamwork and collaborative focus, customer service oriented.

• Excellent oral/written communication and presentation skills working with global and cross-functional teams towards common goals.

• Persistent and driven, forward thinker and self-motivator motivated by new challenges and learning opportunities.

• Ability to deliver high quality work under pressure of deadlines.

Desirable

• Knowledge of UiPath, Blue Prism, Automation Anywhere, Power Apps, Power Automate, Alteryx, or other relevant automation tool.

• Experience in scripting languages (e.g. R, Python.)

• Experience working with relational or multidimensional databases (e.g. AWS, SQL, Hyperion.)

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com. 

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA

Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35 (c).

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)