Collections Junior Analyst

eady to make a tangible impact? We're seeking a Junior Collector to join our dynamic team. Reporting to the Collections Supervisor, you'll be instrumental in recovering overdue payments by analyzing delinquent accounts, developing strategic solutions, and executing effective action plans. Your strong communication, problem solving skills, and ability to handle challenging conversations will be key. You'll also collaborate closely with sales and other departments to resolve discrepancies and ensure account accuracy, contributing to our overall success.

What you will do

• Reduce past due balances on assigned portfolio including medium and small customer accounts.

• Analyze aging reports to determine customer call priorities.

• Communicate effectively with customers with past due accounts via phone calls and emails.

• Provide account statements, invoice copies, account analysis, and account reconciliations to customers as requested.

• Provide clear and concise notes for customer interactions.

• Work on month end closing activities as assigned.

What experience you need 

• High School Diploma

• English fluency B2

• 1-2 years of customer service experience

• 1-2 years Excel experience. 

What could set you apart

• Oracle experience

• Technical Accounting degree or University student of Business Administration, Accounting, Finance or related field.

• Collections or Accounts Receivable experience.

• Expert in managing sensitive customer conversations, ensuring a positive resolution.  

• Demonstrates a high level of emotional intelligence, marked by clear communication, mediation abilities, and a commitment to continuous growth through feedback.  

• Possesses strong analytical and problem-solving abilities. 

• Collaborates effectively with team members to achieve shared objectives. 

Primary Location:

CRI-Heredia

Function:

Function - Accounting

Schedule:

Full time