Senior Aftermarket Program Manager (Hybrid)

Date Posted:

2025-08-14

Country:

United States of America

Location:

A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

As the Aftermarket Program Manager (APM), you will be the driving force behind a customer’s aftermarket success, ensuring alignment with our organization’s strategic objectives. In this high-impact role, you will orchestrate cross-functional collaboration, manage complex interdependencies, and proactively mitigate risks to deliver sustainable program value. Acting as a matrixed leader, you will oversee spares and repair deliveries, negotiate and execute commercial contracts, resolve customer and supplier technical challenges, and spearhead new business opportunities—positioning both our customers and our company for long-term success.

Ideally, this position will be based at our Rockford, IL site. Will consider preferred candidates based at other locations.

What You Will Do

• Act as the single point of contact, for all aftermarket topics, with the value stream leaders, senior leadership, and external customers.

• Define the program’s vision, goals, strategy, and success metrics, and drive improvements to customer scorecards (OTD, TAT, cost of ownership, reliability, etc.) and financial goals (sales, EBIT, inventory, etc.).

• Ensure program readiness, through RLPM, on aftermarket items, such as: developing and maintaining sustainment plans, leading sustainment and ARB reviews, customer satisfaction reviews, and supporting all gate requirements and deliverables.

• Ensure the program delivers long-term value, through root cause corrective actions (via the CORE operating system), strategic alignment, and innovative solutions.

• Align projects with business objectives and stakeholder expectations, and autonomously manage dependencies, timelines, and resources.

• Foster cross-functional collaboration, by leveraging influential leadership, with various stakeholders: Customer Support Managers, Contracts, CSRs, Quality, Planners, SIOP, Master Schedulers, Repair, Technical Publications, Distribution, Operations, etc.

• Communicate status, risks, and progress, to executives and stakeholders.

• Lead or support various internal meetings and reviews: aftermarket program, integrated project team, customer satisfaction, development, operations, demand, strategy, and sales forecasting.

• Lead customer presentations and spares delivery reporting, such as PMRs, status, and plans, and support executive customer meetings and presentations.

Qualifications You Must Have

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience.

Qualifications We Prefer

• Working experience managing large, cross-functional programs with matrixed teams, including supply chain, operations, engineering, contracts, and customer support.

• Background in aerospace or similar manufacturing environment with direct exposure to aftermarket support, sustainment, or MRO (Maintenance, Repair & Overhaul).

• Experience with root cause corrective action and continuous improvement methodologies (e.g., CORE, Lean, Six Sigma).

• Experience in a customer facing role is desired

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
•  And more!  

May be eligible for relocation

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! 

Role type definition:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader. 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  

Apply now and be part of the team that’s redefining aerospace, every day.  

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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