Room Service Supervisor
Four Seasons Hotels and Resorts
Office
Vail, United States
Full Time
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.Room Service Supervisor
About the role:
The Room Service Supervisor supports the management team in overseeing aspects of the Room Service department and Speyside Cafe. The Room Service Supervisor must ensure the consistency, quality and efficiency of food and beverage service and amenities for the hotel’s guest rooms and suites. They also assist the Room Service Assistant Manager with training and supervising the IRD Servers and Coordinators.
Reporting to our Room Service Assistant Manager and responsible for supervising the day-to-day operations for the In Room Dining Department in the absence of the Assistant Manager.
To work to ensure the consistency, quality and efficiency of food and beverage service and amenities for the hotel’s guest rooms & suites and to follow the wishes and preferences of our guests.
What you will do:
Supervise the room service team members and operations and acts as a team leader in the Room Service department.
Monitor phones, orders, deliveries and pickups to ensure guest satisfaction and employee support.
Conduct shift briefings and standards tests ensure staff are properly trained and follow Four Seasons standards and safe food handling.
Review and approve any comp or voids to ensure accuracy and ensure all glitches are posted accurately and timely.
Handle complains professionally with the guest and help to recover from those situations.
Possess the ability to work autonomously and exhibit excellent interpersonal and customer service skills.
Assist IRD managers and help them to achieve the projects that are given to the department.
Proficient in computer systems.
What you bring:
Minimum 1+ year previous experience in a food and beverage environment, in a luxury hotel setting preferred. Previous experience in Room Service is desirable but not required.
Requires excellent leadership skills and the ability to motivate and challenge a diverse team.
Knowledge of food & beverage service and supervisory experience is preferred.
This role has direct contact with guests and as such, good communication skills are a necessity.
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanish preferred.
What we offer:
Wage is: $28.41 per hour
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B at Four Seasons Hotels and Resorts Worldwide.
Employee Cafeteria available for meals.
Be yourself and become a member of a work family that cares about you and invests in your development.
Elevate your craft here and abroad!
Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.
Schedule & Hours:
This is a full-time position.
A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.
Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:
We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfRoom Service Supervisor
Office
Vail, United States
Full Time
August 18, 2025