At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW

The Compliance Director will serve the dual role of providing legal counsel to the compliance team and their efforts and supervising others on the team. This role will independently address compliance inquiries, managing internal investigations, drafting responses to agency requests, leading individual compliance projects while ensuring compliance, and detect wrongdoing at all levels. Duties also include but are not limited to; undertaking and performing compliance auditing and monitoring program for the company, investigation of compliance matters; fostering a culture of compliance, encouraging reporting of any issues or violations of policy; overseeing timely resolution of relevant issues; auditing and reporting; and serving as the contact for internal and external inquiries from various organizations including government agencies. Analyze issues and identify opportunities for the organization.

We are seeking an experienced and motivated Compliance Director to lead and manage pieces of our organization's compliance, privacy, and risk management functions. This role requires a deep understanding of healthcare regulations, privacy laws, and risk management practices. The successful candidate will serve as a strategic advisor, ensuring adherence to federal, state, and local laws, fostering a culture of compliance, and contributing to institutional policy development and decision-making.

Exciting opportunity for someone wanting to help continue to build out a compliance program for a large multistate organization.

Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. In addition, a LifeStance Leader is expected to foster commitment to the organization’s mission and core values.

RESPONSIBILITIES

Corporate Compliance and Privacy

Develop, implement, and oversee a comprehensive compliance program to meet federal, state, and local regulations
Act as a trusted resource for compliance education, delivering training programs to staff, faculty, and leadership
Monitor emerging regulatory requirements and enforcement trends, advising leadership on risks and opportunities
Serve as Associate Privacy Officer, ensuring compliance with HIPAA, Part 2 Privacy, and other data/state sensitive health privacy laws
Oversee privacy breach responses, investigations, and reporting requirements, while promoting best practices in privacy across clinical, research, and clinical operations

Regulatory Counsel

Perform and advise on company team members on compliance with federal and state laws as well as presenting means to navigate these regulations
Regulatory research, regulatory legal counsel, and create enterprise notices of areas of governmental focus.

Compliance Program Auditing and Monitoring

Develop LifeStance auditing and monitoring work plans to ensure proactive efforts to detect and prevent compliance concerns and regulatory violations.
Design project plans, own, lead and delegate/oversee projects, or portions, to completion or until risk is mitigated.
Fosters a company-wide commitment to the compliance program by collaborating with cross functional leadership to investigate and review/revise practices as part of the company’s auditing and monitoring program.

Enterprise Risk Management

Lead the enterprise risk management program to identify, assess, and mitigate significant organizational risks
Manage the corporate insurance program to safeguard institutional assets

Leadership and Collaboration

Manage compliance team members to drive the company’s compliance efforts and create a collaborative and highly effective team.
Lead compliance department meetings, fostering transparency, accountability, and continuous improvement.
Mentor and manage a high-performing compliance team, as well as external legal counsel engagements
Serve as a regulatory and strategic advisor to leadership, contributing to decision-making and policy development
Foster a culture of compliance awareness and accountability organization-wide
Assist with project management, such as centralization of enterprise policies and procedures

Compliance reports and investigations

Support and respond to internal/external inquiries, subpoenas, and investigations.
Oversees compliance hotline reports, questions, inquiries, privacy incident investigations, and work with center/regional management to develop correction action plans if appropriate. Addresses more complex and high-risk occurrences directly.

Compliance Program Development

Develop, implement, monitor, and train of LifeStance policies and procedures as it relates to compliance/HIPAA.
Manage compliance processes such as risk assessments, arrangements review, compliance interviews, and exit interviews.
Coordinate directly and through Compliance Manager with company departments to maintain a culture of compliance.
Ensure content of all compliance forms are revised and updated as required.
Coordinate new corporate policy, procedure, revision to an existing policy or work with the relevant teams to revise or create the policy or procedure.
Inform Company Executives with timely and significant information on compliance program status and objectives.
Oversee the monitoring and implementation of the Code of Ethics and Business Standards at the practice level as it relates to policies, procedures, and regulations.
Coordinate with Human Resources to ensure new hire and yearly compliance training for all employees has been completed or escalated.
Conduct training and provide other educational tools to ensure regulatory compliance with applicable laws and regulations.

Medical Records – Privacy Program

Oversee the Medical Records functions to build inherent compliance in day-to-day practices, applied by in-house employees and the outside vendor.

Compensation: $170,000.00 – 215,000.00/annually, with additional annual bonus potential.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

SKILLS & EXPERIENCE

Juris Doctorate required.
Certification in Compliance preferred (CHC and/or CHPC)
10+ years of in-house or law firm regulatory healthcare compliance experience required.
At least 5 years in a manager or director level role, managing a team of professionals.
Extensive experience in leading large, complex, multi-regional operations, ideally in the healthcare or behavioral health sectors.
Demonstrated ability to conceptualize and execute large-scale initiatives that deliver measurable changes/improvements.
Expertise in leveraging stakeholders, collaborating to drive compliance and risk mitigation efforts.
Inspirational leaders with ability to engage, influence, and motivate stakeholders at all levels, including executive leadership and C-suite executives.
Outstanding interpersonal, negotiation, and conflict-resolution skills.
Experience delivering high quality reports, proposals and documentation, both verbally and in writing.
Advanced knowledge of contact center metrics, data analytics, and performance management.
Expertise with healthcare regulations and standards, including but not limited to HIPAA and health privacy requirements.
Willingness to support the department with other duties as assigned.

PROFESSIONALISM AND DECISION-MAKING RESPONSIBILITIES

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.
Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Focus on Patient Safety and Privacy Rights: Anticipate, understand, and respond to record requests.
Foster Teamwork and Customer Services: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational and departmental effectiveness and customer service.
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization and in compliance with all privacy laws.
Organization Skills: Ability to manage large workload, set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information, activities meeting deadlines and expectations.
Solving Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Flexibility and Adaptability: Willingness to be flexibility in responsibilities and duties and easily adapts to the needs of the company and the department.
Attention to Detail, Commitment to Compliance and Accuracy: Understands the need for accurate information in data entry and communication with clients and staff.
Self-Starter: Ability to look for opportunities to build out the compliance department and improve upon processes and patient and client experience
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
Qualified candidates must be legally authorized to be employed in the United States
LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

WORK ENVIRONMENT

LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

#LI-KW1

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.