Manager-Product Management, Payment Solutions

The Manager- Product Management, Payment Solutions will lead a growing team within Inspire Brands Product organization, responsible for the end-to-end product lifecycle across payment channels—spanning in-store, above-store, and digital platforms. This role focuses on unifying our payments strategy across brands and venues, serving as a Center of Excellence (CoE) that supports platform migration efforts and ongoing payment innovation. 

As a people leader, this individual will coach and empower PMs to deliver frictionless, guest-centric payment journeys while driving operational excellence, compliance, and innovation. This role reports to the Sr. Manager of Payments and Order Ahead, and collaborates closely across loyalty, on-premise, data, order ahead, and restaurant product teams. 

RESPONSIBILITIES 

• Lead a team of product managers responsible for payment experiences across mobile, web, and in-store environments. 

• Own and evolve the payment roadmap across brands, aligning with IT OKRs and Inspire’s broader commerce strategy. 

• Serve as a payments SME across GPM, partnering to shape product standards, platform evolution, and best practices. 

• Support legacy platform transitions and integration into the Inspire Digital Platform (IDP). 

• Collaborate cross-functionally with TechOps, Digital Guest Experience (DGE), Restaurant Product, and external vendors to ensure frictionless, guest-centric payment experiences. 

• Partner with engineering and vendors (e.g., Payment Processors and Gateways) to define requirements, maintain PCI compliance, and drive performance. 

• Monitor, measure, and improve key metrics across the payments ecosystem, including guest adoption, success rates, and fraud controls. 

• Identify and test emerging commerce capabilities to drive payment stickiness and innovation (e.g., wearables, geo-payments, pay-by-bank, loyalty-linked checkout). 

• Ensure support for operational use cases like split payments, stored value, catering, and franchisee needs. 

• Support change management and rollout strategies in collaboration with TechOps and brand partners. 

• Coach and develop a high-performing product team, fostering autonomy, accountability, and continuous improvement. 

EDUCATION AND EXPERIENCE QUALIFICATIONS 

• 4 year Degree and/or Bachelor’s degree is required, and an advanced degree in business, computer science, or a related field is preferred. 

• 5+ years of product management experience, with 3+ years in payments, fintech, or digital commerce. 

• 1+ years of prior experience leading product teams or mentoring junior PMs  

• Experience working in QSR, retail, e-commerce, or hospitality industries is a plus. 

KNOWLEDGE, SKILLS, OR ABILITIES 

• Deep expertise in the payments domain, including credit/debit processing, tokenization, stored value, loyalty-linked payments, alternative payments (e.g., PayPal, Apple Pay), and PCI DSS compliance. 

• Strong working knowledge of point-of-sale (POS) systems and fintech integrations, with hands-on experience navigating complexities across Fiserv, Verifone, Kount, and FreedomPay. 

• Proven ability to lead multi-brand, multi-channel payment strategies, bridging in-store and digital experiences with a guest- and crew-centric mindset. 

• Experience working across both above-store and in-store payments, with a holistic understanding of the guest and team member experience. 

• Strong user-centric mindset, with the ability to coach teams on designing frictionless checkout and payment experiences that drive trust and conversion. 

• Proficient in data-driven decision-making—defining success metrics, guiding teams in interpreting performance dashboards, and translating insights into product direction. 

• Experienced in facilitating lean discovery practices, helping teams frame problems, validate opportunities, and align stakeholders on the path forward. 

• Able to review and elevate user stories and product requirements for clarity, technical feasibility, accessibility, analytics coverage, and operational readiness. 

• Demonstrated ability to influence cross-functional stakeholders and vendors, balancing product priorities with technical tradeoffs and brand needs. 

• Comfortable managing external vendor relationships, contracts, SLAs, and integrations to ensure platform integrity and innovation continuity. 

• A strong people leader with a track record of mentoring and developing PMs, fostering a culture of curiosity, ownership, and delivery excellence. 

• Familiarity with emerging commerce and payment trends such as subscriptions, pay-by-bank, tap-to-pay, geo/voice ordering, and social commerce. 

• Highly organized and proactive, with the ability to connect strategic vision to execution and continuously improve systems, tools, and processes. 

• Strong strategic communication skills, with the ability to tailor messaging for technical, operational, and executive audiences. 

 

 

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.