Marketing Operations Coordinator

Pharmacists Mutual Insurance has an opening for a Marketing Operations Coordinator. Their role is a key member of a cross-functional team, contributing to the strength of the Company's brand, voice, visibility, and success in achieving the Company's long-term goals. This position is the linchpin between marketing strategy and execution. Attention to detail, organizational skills, and ability to prioritize multiple projects will be essential in this role. This position handles the daily management of the hybrid marketing and communications department and requires knowledge or experience in project management. The Marketing Operations Coordinator is responsible for managing the administrative functions of the marketing department and the day-to-day management of projects for its internal and external customers. The Marketing Operations Coordinator reports to the Director of Marketing.

Marketing Operations Coordinator I

• Entry level.
• Executes tasks as assigned and requires guidance to increase technical skill and overall knowledge in all job duties and functions.

Marketing Operations Coordinator II

• Executes tasks as assigned with minimal direction.
• Executes on midsize projects and tasks and has the knowledge and technical skill to carry out job duties and functions.

Senior Marketing Operations Coordinator

• Executes on more complex projects and tasks as assigned with little to no direction from manager.
• Must demonstrate a history of high-quality work, be a positive minded team player, and contribute to the goals and progress of the department and the organization.

Essential Functions

Essential functions may include, but are not limited to the following:    

• Coordinate and ensure the on-time and orderly flow of all projects from job initiation to release.
• Communicate scheduled deadlines and coordinate resources (internal and external) needed to drive projects forward.
• Maintain accurate and up-to-date marketing databases.
• Generate reports on campaign performance and KPIs.
• Analyze data to identify trends and opportunities for improvement.
• Assist with market and competition research.
• Liaise with internal teams, such as creative, sales, and product, to ensure alignment and collaboration.
• Monitor and follow-up with all appropriate departments on project development.
• Maintain up-to-date and organized files for all stages from concepts to completed pieces.
• Initiate, develop, drive, and revise schedules.
• Gather estimates and assist in managing production vendors.
• Manage print and promotional ordering and inventory.
• Act as communication interface between members of Marketing staff and other internal customers.
• Coordinate internal resources and third parties/vendors for the effective execution of projects.
• Establish and maintain relationships with all stakeholders and third parties/vendors.
• Provides administrative support through proofreading, submitting invoices, report generation, and other duties as assigned.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Basic understanding of advertising principles and marketing project process terminology.
• Basic understanding of B2B marketing and agent relationships.
• Strong project management skills to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills to collaborate with teams.
• Attention to detail and organizational skills to ensure accuracy and efficiency.
• Adaptability and a willingness to learn new technologies and processes.
• Ability to manage multiple issues with a capacity to prioritize responsibilities and manage deadlines.
• Strong interpersonal, communication (including good writing and proofreading skills), diplomacy, and organizational skills required.
• Proactive and independent approach to work; team player with a strong sense of ownership needed.
• Acts on behalf of the Company as a brand ambassador.
• Familiarity with the latest marketing trends, technologies, and methodologies.
• Obtain and utilize sensitive information discreetly and objectively.
• Knowledge of both theoretical and practical aspects of project management.
• Proficient in marketing and project management software.
• Ability to deal constructively with conflict and develop effective resolutions.
• Maintain records, prepare reports, and conduct correspondence related to the work.
• Communicate effectively with others, both oral and written, using the correct English usage; spelling, grammar, vocabulary and punctuation.
• Read, interpret, and input data efficiently and accurately.
• Ability to organize and prioritize work and handle multiple tasks concurrently.

Experience and Education Qualifications

Marketing Operations Coordinator I

• High School Diploma or equivalent and 1 year of related experience; or
• Associate’s Degree or equivalent

Marketing Operations Coordinator II

• High School Diploma or equivalent and 3 years of related experience; or
• Associate's Degree or equivalent and 1 year of related experience

Senior Marketing Operations Coordinator

• High School Diploma or equivalent and 5 years of related experience; or
• Associate's Degree or equivalent and 3 years of related experience; or
• Bachelor's Degree

Special Requirements, Licenses and Certificates

Senior Marketing Operations Coordinator

• Experience with project management technology such as Asana or Confluence/Jira
• Experience with Adobe Creative Suite
• Experience with marketing automation software such as HubSpot, SharpSpring, or Marketing Cloud
• Experience with a CRM program such as HubSpot, SalesForce, or Oracle
• Experience with WordPress

Preferred Qualifications

All levels

• Degree in marketing, communications, business, or in a closely related field.

Marketing Operations Coordinator I and II

• Experience with project management technology such as Asana or Confluence/Jira
• Experience with Adobe Creative Suite
• Experience with marketing automation software such as HubSpot, SharpSpring, or Marketing Cloud
• Experience with a CRM program such as HubSpot, SalesForce, or Oracle
• Experience with WordPress

Work Environment

• Primary work environment is in a climate-controlled office setting
• Work may involve travel to attend meetings at other locations
• Position may require working offsite during non-business hours and may involve travel to attend meetings at other locations

In addition to a competitive salary, eligible employees may receive an annual discretionary bonus and access to our benefits package including:

• Health, Dental, Vision & Life coverage
• 401(k) with Company Match
• Paid Time Off
• 8 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• Hybrid/Remote Work Options
• Employee Assistance Program
• Tuition Reimbursement

Pharmacists Mutual Insurance Group is an Equal Opportunity Employer.