Personal Lines Account Manager - High Net Worth (HNW)

Job Description

About The Role:

This position is being posted due to anticipated future need for account servicing of high-net-worth clients.

Reporting to the Personal Lines High Net Worth Team Lead, the Personal Lines Account Manager for High-Net Worth is responsible to conduct annual reviews of clients’ insurance program, stay current on changes in clients' lifestyle that impact their risk profile and coverages, negotiate with carriers on clients' behalf, discuss any potential risks and recommend appropriate coverages, including proposal of any changes/updates, and provide overall stewardship of risk management solutions for clients.

Responsibilities:

• Successfully manage own book of business through developing, maintaining, and expanding outstanding relationships with clients and successfully addressing their business needs.

• Review exposures and current insurance program for assigned clients

• Determine if current carrier is the best fit to address the client’s needs including coverage, protection, and cost effectiveness

• Collaborate with producers regarding the development and decisions for proposed plans of action and coverages for new accounts to align with client needs

• Provide daily service, anticipate customer’s needs, and respond to client questions and issues in a timely and consultative manner

• Keep customers up to date on “pending changes” in the insurance world that may impact their insurance coverage

• Monitor carrier activities to make sure that they are fulfilling their responsibilities to the customer (i.e.:  policies & endorsements to be quoted & accurately issued on a timely basis, claims being handled properly and accurately on a timely basis, etc.)

• Complete account reviews

• Keep aware of and provide best in class account management to ensure optimization of customer experience, operational efficiencies, etc. and share feedback with producers regarding potential opportunities.

• Ensure processes are followed on a timely basis to support business needs, including but not limited to, coverage review process, work in EPIC, and ensure all umbrella policies are updated to maintain comprehensive coverage

• Identify and communicate any exclusions or changes to clients’ policies as well as any potential for mitigating options.

• Remain informed and educated regarding all insurance companies, marketplace changes, coverages, exclusions, and options to provide the best possible service between cost and coverage while maintaining protection for each client.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements:

• Strong organizational and effective time management skills, along with a demonstrated attention to detail

• Communicates and interacts professionally and effectively with all levels of management, employees, and clients; Must have strong interpersonal and communication skills and be solution focused

• Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect

• Must demonstrate a high level of initiative, be a team player, and display resourcefulness to find win-win solutions whenever possible 

Education/Experience:

• 3-5 years of prior insurance industry experience with High Net Worth clientele is preferred

• Associate’s Degree or higher is desired, or equitable experience

• Property & Casualty license required

• Proficient working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint

• Proficient computer skills with agency management software systems, preference for experience with APPLIED EPIC

Pay Details:

The base compensation range for this position is $70,000 - $90,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.