About This Opportunity

We are seeking a proactive and experienced Senior Information Analyst to work closely with the broader Advancement and Community Engagement teams, as well as the Advancement Services portfolio. In this role, you will develop a deep understanding of business context, processes, and information needs, and translate these into clear requirements for data capture, reporting, and analytics outcomes.

The Information Management and Insights team within Advancement Services is responsible for the provision of information to drive the Advancement and Community Engagement business including complex data analysis, reporting, predictive modelling, KPI measures and identifying improvements to maximise data intelligence.

Key responsibilities will include, but are not limited to: 

• Engage with stakeholders to define scope, gather requirements, and identify business needs for information, reporting, and analytics solutions.

• Analyse business processes and operations, identifying innovative solutions that support informed decision-making and strategic improvements.

• Translate business needs into technical specifications, including dimensions, measures, business rules, and analytics use cases, and produce reports and insights accordingly.

• Lead and implement data-driven initiatives, including process improvements, new data capture methods, and insight solutions across Advancement Services and the ACE portfolio.

• Oversee and support information delivery, including ad hoc analytics requests, service desk operations, and contributing to major initiatives like the UQ Engage CRM transition.

For a full copy of the position description, please contact talent@uq.edu.au

This is a full-time, permanent position at HEW Level 7.

About Advancement and Community Engagement

Advancement and Community Engagement (ACE) leads UQ’s social impact-focused portfolio. This includes oversight of philanthropic partnerships, The Queensland Commitment, global alumni engagement, community engagement and events, and relationship management systems and services

We are committed to positioning UQ as a worthy destination for philanthropy, ensuring future generations have access to educational opportunity and that we continue to deliver world leading research and innovation.

Equally, our focus is on building strong relationships with more than 350,000 alumni worldwide, as Change Makers. Together we create opportunities to share knowledge, skills, ideas and provide mentoring and peer coaching opportunities, that provide lifelong beneficial partnerships. To learn more about philanthropy at UQ visit https://alumni.uq.edu.au/giving/. To learn more about Advancement’s alumni engagement activities, visit https://alumni.uq.edu.au/. To learn more about The Queensland Commitment, visit https://partners-community.uq.edu.au/queensland-commitment.

About You

• A degree in Information Technology, Business, Statistics, or a related area with subsequent experience, or an equivalent combination of relevant technical experience and or education / training

• Excellent oral, written communication and interpersonal skills with the demonstrated ability to communicate and interpret between teams with different professional backgrounds and skills such as between marketing and IT or fundraisers and data analysts.

• Demonstrated requirements elicitation and documentation skills, including the ability to interpret client needs for business intelligence and to deliver high quality customer service.

• Self-motivated, work independently and demonstrated ability to meet competing deadlines in a multifaceted team.

• Strong skills in customer relationship management systems, such as Blackbaud Raiser’s Edge and Salesforce.

• Demonstrated understanding of data structures, including understanding of transactional databases and reporting structures (e.g. Kimball), including strong skills in SQL and experience with Microsoft Excel, Power BI or other data analysis tools.

• Strong attention to detail and the ability to quickly learn new processes.

• Self-motivated, work independently and demonstrated ability to meet competing deadlines in a multifaceted team.

• Experience working within higher education Advancement, or the not-for-profit sector is desirable.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions? 

For more information about this opportunity, please contact Laura Cruz, Manager, Information Management and Insights via l.cruz@uq.edu.au.

For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job requisition ID in the subject line. 
 

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume

• A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.

Other Information 

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Sunday, 24 August 2025 at 11pm AEST (R-54498).

#LI-DNI