IT Support Technician (Part Time)

Position: IT Support Technician 

Who we are:  The Police Athletic League (PAL) of New York City is an independent youth development nonprofit organization and has been a vibrant and vital institution, serving as an effective, critical bridge between police and communities across all five boroughs of the City since 1914. PAL operates diverse programs for children as young as 2 years old to young adults. Programs include Head Start, after-school programs and summer day camps for elementary, middle and high school youth, and summer Playstreets. PAL also runs evening teen centers and college readiness programs, youth employment, and juvenile justice programs. Staying true to PAL’s roots, a cornerstone of our youth development strategy includes offering competitive and recreational sports for children of all ages.  At PAL, we’re devoted to empowering communities and building the best places to work, and that goes for our own teams too. 

Position Summary: 

PAL is seeking an IT Support Technician to support the day-to-day upkeep of computer systems, hardware, and IT infrastructure. He or she will be responsible for on-site support across all PAL’s NYC 17 locations for networked PCs, laptops, VOIP phones, PAL issues mobile phones, printers, PAL’s Microsoft Active Directory domain and hosted in Azure and locally and troubleshooting various network devices including switches and routers. Additionally, PAL relies heavily on the Office 365 Suite online tools, to support both on-site and hybrid work for all staff. The IT support Engineer will work closely with the Operations team, PAL’s IT Business Partner providing enterprise managing IT services.  

The IT Support Technician will report to the Director of Operations and work collaboratively with other Operations and IT staff. 

What you’ll do:  

Technical Support and Troubleshooting: 

• Install, configure and troubleshoot hardware, software, networking, peripherals, operating systems issues. 

• Support new desktop, laptop and mobile phone user setup and mobile device management solution, including orienting staff on new equipment.  

• Serve as one of the primary contact to support internal company, end users, and IT operations  

• Update PAL’s IT Ticketing system to ensure that all tickets are resolved and documented appropriately 

• Provide on-site critical support at PAL locations to troubleshoot, resolve, and accurately documents various technical problems and resolutions (i.e. software, hardware and company specific applications)  

IT Administration and Maintenance: 

• Responsible for hardware and software inventory management and administration  

• Administration of Microsoft Exchange 365 and Active Directory   

• Assist with IT projects including new IT system implementations and upgrades  

• Apply analytical skills in order to solve complex technical problems and recommend alternatives  

• Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.  

• Coordinate with HR to support IT onboarding and off-boarding tasks for new employees including AD account management and IT equipment set up / provisioning  

• Troubleshoot and coordinate issues with PAL’s Internet Service Provider Vendors and other IT vendors.  

IT Project Management and Customer Service: 

• Provide the highest level of technical support to employees locally and remotely  

• Establish and maintain effective working relationships with company staff, vendors, and IT business partners using strong customer service skills 

• Respond promptly and clear to any tickets submitted in PAL’s IT ticketing system and keep the ticketing information up to date. 

• Work closely with PAL management team & PAL’s IT Business Partner to assure seamless communication between computers and network-based systems and peripherals.  

• Continuously document IT operations process to assist with maintaining knowledge base 

• Performs other IT related duties as required 

Compensation: The part-time role hourly rate is $22 - $27/hour with a maximum of 28/hours per week. Where the finalist falls in this range will be commensurate with skills and experience. Start Date: ASAP

Benefits: PAL offers a comprehensive benefits package for part-time employees which includes sick time, an employee assistance program, training and more! 

Location: This role is located at our headquarters located at 34 1/2 East 12th Street New York, NY 10003. Travel locally within NYC to any one of our program sites may be needed ad-hoc. 

At the Police Athletic League, we seek people who are talented, creative and passionate to help create a more inclusive city and better futures for our youth. We’re devoted to empowering communities and building the best places to work, and that goes for our own teams too. 

The Police Athletic League is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected characteristic including, but not limited to, an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy 

Employment with PAL is contingent upon successful completion of all the Agency’s lawful pre-employment checks, which may include a background check. 

• High school degree required; further education or certifications in IT, or related fields preferred   

• Excellent computer skills, including proficiency in using Microsoft O365, Windows 10, Active Directory, Azure AD and Group Policy Office System Center Endpoint Protection, VPN  

• Microsoft Certified Professional certification or other industry Certification preferred 

• Basic network technology knowledge (LAN/WAN and wireless)  

• Hardware experience must include desktops, laptops, Smartphones, VoIP phones, printers and scanners  

• Ability to juggle multiple priorities, change & adapt to organizational needs as they develop   

• Effectively communicate complex technical issues both orally and in writing   

• Experience in software/hardware configuration and deployment, and systems administration  

• Monitoring server usage, internet service outages and IT support ticking queue   

• Solid technical & troubleshooting skills  

• Ability to work independently and as a member of a team  

• Strong problem-solving skills and ability to learn quickly  

• Must thrive in a complex, multi-stakeholder environment  

• Ability to lift and carry computer components up to 40 lbs. per item  

• Ability to travel across NYC locations, Driver’s license preferred 

• Ability to quickly get up to speed and master new applications and software is critical  

• Exceptional hardware and software problem-solving and analytical abilities  

• Demonstrated proficiency with IT rollouts, migrations and upgrades are required